Meet the Staff at Moore Buick GMC

Management

Drew Edney

Drew Edney

Sales Manager
6 Reviews
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Nathan Moseley

Nathan Moseley

Used Car Manager
2 Reviews
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Charles Williamson

Charles Williamson

Owner
1 Review
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Jackie Young

Jackie Young

General Manager
1 Review
View Bio
Paul Henry

Paul Henry

Finance and Insurance
Recent Reviews

Apr 08, 2021

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The entire team here is incredible, they work so well...

The entire team here is incredible, they work so well together, from sales consultant to sales manager to financing manager. I cannot express my gratitude enough to this team especially Robin Knapp our salesman, who went above and beyond for us and took time to make sure we had what we wanted and needed. We had been to a different dealership who tried to tell us they couldn't get us in a vehicle we wanted without 5000 downpayment and $1,700.00 a month which is ridiculous for any vehicle in my opinion. We went to Moore Buick and talked with Robin explained what we wanted and were looking for and that we could not see paying as much as the other dealer had wanted. Robin and his entire team helped us to walk out of there that day with the truck we wanted and a payment which wont financially frustrate us. The work these folks do doesnt go unnoticed or unappreciated, I highly recommend them and will continue to be a customer there in the future. Thanks again Robin and team, you guys rock.

Apr 04, 2021

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We had a great experience with Mr. Cisneros. I'm not a...

We had a great experience with Mr. Cisneros. I'm not a person that enjoys the car buying process, however, Matt and Paul Henry were both fantastic. I would definitely recommend them to anyone in the market for a vehicle.

Apr 01, 2021

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We are repeat buyers with Moore Buick and have been...

We are repeat buyers with Moore Buick and have been satisfied with each of our purchases. We would highly recommend purchasing a car from this dealership.

Mar 24, 2021

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Ted found what we were looking for, got a great deal on a...

Ted found what we were looking for, got a great deal on a 2019 Encore for my wife. Ted did a great job from finding the right vehicle and price to handling the extra things that come up. Thanks to Ted, Paul and the whole Moore Buick Team! Be seeing you for all our service needs. Mike and Jennifer Jones

Mar 23, 2021

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Matt Cisneros was a wonderful salesman to work with. He...

Matt Cisneros was a wonderful salesman to work with. He was very professional and very knowledgeable of every vehicle we looked at. We will be returning to the dealership for service and possibly just to visit.

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Wayne Pohlman

Wayne Pohlman

Finance Manager
Recent Reviews

Apr 08, 2021

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The entire team here is incredible, they work so well...

The entire team here is incredible, they work so well together, from sales consultant to sales manager to financing manager. I cannot express my gratitude enough to this team especially Robin Knapp our salesman, who went above and beyond for us and took time to make sure we had what we wanted and needed. We had been to a different dealership who tried to tell us they couldn't get us in a vehicle we wanted without 5000 downpayment and $1,700.00 a month which is ridiculous for any vehicle in my opinion. We went to Moore Buick and talked with Robin explained what we wanted and were looking for and that we could not see paying as much as the other dealer had wanted. Robin and his entire team helped us to walk out of there that day with the truck we wanted and a payment which wont financially frustrate us. The work these folks do doesnt go unnoticed or unappreciated, I highly recommend them and will continue to be a customer there in the future. Thanks again Robin and team, you guys rock.

Apr 01, 2021

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We are repeat buyers with Moore Buick and have been...

We are repeat buyers with Moore Buick and have been satisfied with each of our purchases. We would highly recommend purchasing a car from this dealership.

Mar 01, 2021

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Exactly what a dealership should be. Great salesman and...

Exactly what a dealership should be. Great salesman and personal service. Made it easy found the truck I was looking for and had everything that I was looking for in it.

Feb 11, 2021

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Awesome dealership. The salesman, Luke Trosclair was...

Awesome dealership. The salesman, Luke Trosclair was helpful, informative and answered all our questions about purchasing this vehicle. We were pleased with his professionalism and knowledge regarding this particular vehicle.

Jan 20, 2021

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Very nice people, that want to sell you an automobile....

Very nice people, that want to sell you an automobile. Very clean inside. They did not have a lot of trucks in stock, due to the Covid.

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Steve Taylor

Steve Taylor

Sales Consultant

72 Reviews
Certified
Recent Reviews

Apr 22, 2021

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Steve was very nice and so was everyone else. Thank you...

Steve was very nice and so was everyone else. Thank you very much! I would recommend this team to everyone I know here in Jacksonville

Apr 20, 2021

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Everybody was very friendly and provided exellent...

Everybody was very friendly and provided exellent service. Found me the truck I was looking for at a great price. I highly recommend Moore Buick GMC to anyone looking for a new or preowned vehicle. Steve Taylor is the dude to see.

Apr 15, 2021

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Mr. Steve is an outstanding salesman and all around great...

Mr. Steve is an outstanding salesman and all around great person! I enjoyed working with him he made my buying experience a breeze. Great Job!

Apr 11, 2021

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Everyone I dealt with very friendly and professional....

Everyone I dealt with very friendly and professional. Easy to get along with. I would definitely recommend Moore Buick GMC to a friend. It was very easy to what I wanted at a more than reasonable price. They took the time to meet my needs and find what I wanted. Robin and Steve for friendly and highly professional. The finance department was also very professional, friendly and informative. All together a great team.

Apr 09, 2021

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Very friendly and fast working staff. Steve Taylor did a...

Very friendly and fast working staff. Steve Taylor did a very well job getting us in the car we wanted! Highly recommend Steve Taylor and Moore GMC Buick in Jacksonville!

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Matt Cisneros

Matt Cisneros

Sales Consultant

61 Reviews
Certified
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Dealership Experience 2 years
Industry Experience 20 years 5 months
Originally from Newark DE., Attended Liberty University majoring in Economics with minor in Marketing. Served eight years in the military. Enjoys assisting in helping people pick out just the right vehicle for them. Come by and say hi, always like to meet new people.
Recent Reviews

Apr 04, 2021

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We had a great experience with Mr. Cisneros. I'm not a...

We had a great experience with Mr. Cisneros. I'm not a person that enjoys the car buying process, however, Matt and Paul Henry were both fantastic. I would definitely recommend them to anyone in the market for a vehicle.

Mar 23, 2021

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Matt Cisneros was a wonderful salesman to work with. He...

Matt Cisneros was a wonderful salesman to work with. He was very professional and very knowledgeable of every vehicle we looked at. We will be returning to the dealership for service and possibly just to visit.

Mar 06, 2021

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We had the best experience! I highly recommend if you’re...

We had the best experience! I highly recommend if you’re in Jacksonville, you come to Moore Buick GMC! I still can’t believe I got my dream car!

Feb 25, 2021

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Great experience! For our first big car purchase it went...

Great experience! For our first big car purchase it went very smooth thanks to Matt and Paul! We will definitely be recommending Moore Buick GMC!

Feb 17, 2021

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I had good time but, Jeremy Sanchez was not professional...

I had good time but, Jeremy Sanchez was not professional when I explained that I did not want a extended warranty plan on new car.

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Robin Knapp

Robin Knapp

Sales Consultant
USAF Veteran and retired Supervisory Special Agent/Special Agent with NCIS (29 years U.S. Government Service). Currently serving as a County Commissioner for Onslow County (Elected). Married with four children (3 daughters and one son) and resides in Jacksonville since 1990.
Recent Reviews

Apr 11, 2021

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Everyone I dealt with very friendly and professional....

Everyone I dealt with very friendly and professional. Easy to get along with. I would definitely recommend Moore Buick GMC to a friend. It was very easy to what I wanted at a more than reasonable price. They took the time to meet my needs and find what I wanted. Robin and Steve for friendly and highly professional. The finance department was also very professional, friendly and informative. All together a great team.

Apr 08, 2021

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The entire team here is incredible, they work so well...

The entire team here is incredible, they work so well together, from sales consultant to sales manager to financing manager. I cannot express my gratitude enough to this team especially Robin Knapp our salesman, who went above and beyond for us and took time to make sure we had what we wanted and needed. We had been to a different dealership who tried to tell us they couldn't get us in a vehicle we wanted without 5000 downpayment and $1,700.00 a month which is ridiculous for any vehicle in my opinion. We went to Moore Buick and talked with Robin explained what we wanted and were looking for and that we could not see paying as much as the other dealer had wanted. Robin and his entire team helped us to walk out of there that day with the truck we wanted and a payment which wont financially frustrate us. The work these folks do doesnt go unnoticed or unappreciated, I highly recommend them and will continue to be a customer there in the future. Thanks again Robin and team, you guys rock.

Apr 01, 2021

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We are repeat buyers with Moore Buick and have been...

We are repeat buyers with Moore Buick and have been satisfied with each of our purchases. We would highly recommend purchasing a car from this dealership.

Feb 24, 2021

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I am so very pleased with the service I received from Mr....

I am so very pleased with the service I received from Mr. /Robin Knapp and the Finance team. I am so satisfied with my Buick LaCrosse and will recommend people to go to Moore Buick GMC for any of their car needs. Mr. Knapp was professional, knowledgeable and Cordial. Was a pleasure working with him and Mr. Henry to get me into the vehicle I had chosen.

Feb 24, 2021

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Staff was excellent and met all of our needs and answered...

Staff was excellent and met all of our needs and answered any questions we had during our buying experience. They made our visit welcoming and we felt that we were part of the Moore Buick family.

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Luke Trosclair

Luke Trosclair

Sales Consultant/Certified Technology Expert

45 Reviews
Certified
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Dealership Experience 34 years 10 months
Industry Experience 34 years 10 months
I have been in Onslow County off and on since 1954. My father was a retired 1st Sgt in the Marine Corps. I love cars, trucks and motorcycles. I believe customers want to be treated fairly and honestly. I stay in touch with birthday cards and holiday cards, just to let my customers know I am here and thinking about them. Moore Buick GMC has been a great place to work at for me since 1986. Come see me for a fun buying experience!
Recent Reviews

Apr 14, 2021

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The staff was absolutely amazing and so helpful! I'm so...

The staff was absolutely amazing and so helpful! I'm so thankful that Luke was able to help me get into the car of my dreams!

Apr 07, 2021

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Looks been the best salesman for our family for over 15...

Looks been the best salesman for our family for over 15 years. We will never buy from any other dealership or any other salesman ever.

Apr 06, 2021

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Luke and Moore GMC did a great job selling me my new...

Luke and Moore GMC did a great job selling me my new Yukon Denali. Luke has sold us vehicles before and we went back due to his excellent customer service. I highly recommend Moore GMC and Luke Trosclair for your automobile needs, fair, honest and thorough!

Apr 05, 2021

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Superb service. Luke is the greatest. I could not be...

Superb service. Luke is the greatest. I could not be happier with the choice I made in dealerships, trucks, and salesman. I would highly recommend Moore Buick to anyone.

Mar 31, 2021

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Luke is always so wonderful. He treats us like family and...

Luke is always so wonderful. He treats us like family and makes sure we are taken care of. I absolutely love my new Acadia! Thank you, Luke!

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David Smoak

David Smoak

Sales Manager
Recent Reviews

Apr 15, 2021

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Mr. Steve is an outstanding salesman and all around great...

Mr. Steve is an outstanding salesman and all around great person! I enjoyed working with him he made my buying experience a breeze. Great Job!

Apr 07, 2021

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Looks been the best salesman for our family for over 15...

Looks been the best salesman for our family for over 15 years. We will never buy from any other dealership or any other salesman ever.

Mar 26, 2021

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“Seriously the Best Dealership I’ve Ever Been To” Luke...

“Seriously the Best Dealership I’ve Ever Been To” Luke Trosclair made me feel like part of the Moore Buick family due to his friendliness, knowledge, professionalism and eagerness to please. Luke has kept me on the radar for the past 3 years once I told him I needed a truck but the time wasn’t right yet. This included X-mass and birthday cards. Luke was eager to go the extra mile and always answered my questions. If it wasn’t for Luke we might have gone somewhere else. This was our 3rd vehicle we purchased from Luke. Also Dave Smoak personally spoke to each department to include finalizing paperwork to parts department to ensure the process was seamless Additionally, John Stephens parts manager has been very professional and helpful guiding me through the extra accessories process.

Mar 08, 2021

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I have used this dealership for years and they are simply...

I have used this dealership for years and they are simply the best all the way around. They offer the best customer service for the best price. Would not shop anywhere else. Loyal customer for life.

Feb 25, 2021

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Steve is so sweet and very approachable. He makes you...

Steve is so sweet and very approachable. He makes you feel like family. He always has smile and puts one on your face too. Keep him as long as you can. He’s a money maker. He goes above and beyond to make everything comfortable for you and your lifestyle. Steve is awesome!

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Juan Espinoza

Juan Espinoza

Sales Consultant
Contact Me
Dealership Experience 18 years 9 months
Industry Experience 23 years 4 months
Recent Reviews

Apr 11, 2021

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Juan was easy to work with and was able to inform us of...

Juan was easy to work with and was able to inform us of all the details about the vehicle. He took into consideration our financial needs as well as concerns we expressed.

Feb 26, 2021

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Always a pleasure to work with Juan and Moore. Bought...

Always a pleasure to work with Juan and Moore. Bought this car to tool around town and save the mileage on my Yukon. Looking forward to driving the Civic.

Feb 22, 2021

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Great service at this dealership. Very friendly and...

Great service at this dealership. Very friendly and helpful in all areas. Would definitely return for any car issues in future. Great experience thanks for cooperation

Feb 11, 2021

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I am very happy with my new car. Steve went all out the...

I am very happy with my new car. Steve went all out the way to make sure that I got everything that I needed he made me feel very comfortable with my first time buying a new car and I couldn't be happier. Go to Moore Buick Gmc and ask for Steve Taylor you won't be disappointed.

Dec 13, 2020

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This is my 3rd car I have purchased from Moore Buick....

This is my 3rd car I have purchased from Moore Buick. Very pleased with the cars and especially the customer service. Definitely give Moore a 5 Star rating.

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Ryan Kephas

Ryan Kephas

Internet Sales
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Dealership Experience 4 years 10 months
Industry Experience 6 years 9 months
Recent Reviews

Mar 16, 2021

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Steve went above and beyond to help satisfy our needs. He...

Steve went above and beyond to help satisfy our needs. He took us through the truck and showed us all the features, and informed me of the free features that came with the truck.

Mar 16, 2021

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Just purchased new vehicle. Very stress free experience....

Just purchased new vehicle. Very stress free experience. Thanks Steve and Ryan. Negotiated price very fair especially given vehicle availability for the make/model I selected is limited right now. Would not hesitate to use again.

Feb 23, 2021

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If you’re looking for a new car you need to see Robin!!!!...

If you’re looking for a new car you need to see Robin!!!! He’s the best of the best! This is literally the best car dealership! My buying experience was great and it was very quick! Thank you Robin!

Feb 18, 2021

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Blake was very professional, knowledgeable, and made my...

Blake was very professional, knowledgeable, and made my experience an absolute pleasure. Drew was very energetic and determined to help get me into the vehicle that I wanted. Paul helped to make the finance part easy and relaxed. My whole experience was a pleasure everyone was very nice

Feb 16, 2021

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Our whole experience here was great. We came from...

Our whole experience here was great. We came from Havelock and started at another dealership. Ryan got ahold of me and said they could do better then handed me off to Steve and he did an awesome job of making the process very easy for us. Everyone we dealt with was very laid back and just made what we needed to happen, happen.

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Blake Washington

Blake Washington

Sales Consultant
Recent Reviews

Apr 15, 2021

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Mr. Steve is an outstanding salesman and all around great...

Mr. Steve is an outstanding salesman and all around great person! I enjoyed working with him he made my buying experience a breeze. Great Job!

Mar 25, 2021

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Blake did an excellent job getting us into our Buick....

Blake did an excellent job getting us into our Buick. Very patient, professional, personable, listened to our needs, and saw us through to the end! Thank you Blake!

Feb 18, 2021

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Blake was very professional, knowledgeable, and made my...

Blake was very professional, knowledgeable, and made my experience an absolute pleasure. Drew was very energetic and determined to help get me into the vehicle that I wanted. Paul helped to make the finance part easy and relaxed. My whole experience was a pleasure everyone was very nice

Feb 17, 2021

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I had good time but, Jeremy Sanchez was not professional...

I had good time but, Jeremy Sanchez was not professional when I explained that I did not want a extended warranty plan on new car.

Feb 09, 2021

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We love Blake so much. This is our second purchase...

We love Blake so much. This is our second purchase working with him! He is a very easy going guy, and won’t force anything on you. We highly recommend Blake to everyone.

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Ted Azam

Ted Azam

Sales Consultant
Recent Reviews

Mar 24, 2021

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Ted found what we were looking for, got a great deal on a...

Ted found what we were looking for, got a great deal on a 2019 Encore for my wife. Ted did a great job from finding the right vehicle and price to handling the extra things that come up. Thanks to Ted, Paul and the whole Moore Buick Team! Be seeing you for all our service needs. Mike and Jennifer Jones

Mar 10, 2021

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Ted was by far the best salesperson I've worked with....

Ted was by far the best salesperson I've worked with. He's honest, not pushy, and did the work to find us a great car. We couldn't be happier with our Buick and Ted. He went above and beyond to help me and was so kind to my high-energy two-year-old. I look forward to sending my friends to Ted in the future!

Jan 15, 2021

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Bought my 1975 Pontiac Grand Am from Ted in 1975 while at...

Bought my 1975 Pontiac Grand Am from Ted in 1975 while at Lejeune. A good guy. Still remember the fun part of negotiation. Hope all is well Red. Steve Anzalone

Oct 20, 2020

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Best truck buying experience hands down! Ted Azam knew...

Best truck buying experience hands down! Ted Azam knew exactly what I was in the market for and found me the perfect vehicle. I couldn't be happier with my purchase and everyone from the service manager to the parts department made the process so easy.

Sep 24, 2020

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Ted was great to work with. This was our 5th vehicle...

Ted was great to work with. This was our 5th vehicle purchased at Moore Buick and we loved every one of them. Their service department is top notch also, always helpful and professional.

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Drew Edney

Drew Edney

Sales Manager
Recent Reviews

Mar 31, 2021

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Luke is always so wonderful. He treats us like family and...

Luke is always so wonderful. He treats us like family and makes sure we are taken care of. I absolutely love my new Acadia! Thank you, Luke!

Mar 20, 2021

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Everybody was very friendly and provided exellent...

Everybody was very friendly and provided exellent service. Found me the truck I was looking for at a great price. I highly recommend Moore Buick GMC to anyone looking for a new or preowned vehicle.

Mar 09, 2021

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First class service, hands down! Highly recommend working...

First class service, hands down! Highly recommend working with this group. New or used, this is the place to go for your next vehicle and service.

Mar 06, 2021

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Called Steve and told him what I wanted. When we arrived...

Called Steve and told him what I wanted. When we arrived he had the exact car I wanted with the approved payment i asked for. No pressure, just excellent customer service. We would never buy from anyone else but Steve. Paul and Drew are amazing as well.

Feb 18, 2021

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Blake was very professional, knowledgeable, and made my...

Blake was very professional, knowledgeable, and made my experience an absolute pleasure. Drew was very energetic and determined to help get me into the vehicle that I wanted. Paul helped to make the finance part easy and relaxed. My whole experience was a pleasure everyone was very nice

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Terri Wildeck

Terri Wildeck

Sales Consultant
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Dealership Experience 8 years 8 months
Industry Experience 12 years 2 months
I am retired from the University of Wisconsin-Madison. I love people and cars, so here I am! I strive to treat my customers the way I would like to be treated! My goal is to make the process as pleasant and seamless as possible.
Recent Reviews

May 09, 2020

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Not the most trusted name in the game.Recently bought a...

Not the most trusted name in the game. Recently bought a used truck from them. The next day I realized the power folding mirrors were not working. I took it back and was told that they would not fix the folding mirrors because the basic function of the mirrors still work. And informed me that they did not make enough money off the truck to repair the part. But would buy it back for what I bought it for. And sales person David also stated that if I brought it back to them they could get 3-4k more for it since no one is selling anything due to the covid-19 outbreak. That is not the way to do business. I am not looking to sell the truck back just looking for the parts to be fixed if they advertised it as having power folding mirrors then the should work. Buyer beware they will take advantage of you if they feel they can get the upper hand.

Dec 24, 2019

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Was an excellent experience! The lady salesman was the best!

My overall experience at the dealership was amazing! It was very simple and easy to buy a truck from them. I would by another vehicle from them in a heart beat!

Oct 15, 2019

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Couldn’t be happier!

Blake was amazing! He was super informative, never rushed or pressured us, made sure all our questions were answered and made the whole experience easy going. Could not recommend him more!

Jun 30, 2019

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Great time

Had an amazing experience working with Terri, she is honest and is dedicated to making sure you are satisfied. Thank you Terri for all that you do

Oct 18, 2017

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Perfect

The staff was warm and inviting, and the waiting area was the best that I had ever been in. It was just like being in a private residence. It was perfect. You can really tell that management was considering the customer experience with the thought that was put into the waiting area from the newspapers, to the water bottles, to the ice, and all the way to the Keurig machine with the large variety of K-cups, Splenda, sugar, and creamer. I love the free public WiFi, as it allowed me to get my homework done and the repair was made before I had even realized I had been there over an hour. I literally lost time and that was a wonderful experience.

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Gerald Hines

Gerald Hines

Sales Consultant
I have been a Sales Rep with Moore Buick GMC for 39 years. Lived in Jacksonville, NC all of my life. I enjoy Nascar, have 6 grand kids, and a wonderful wife Verna.
Recent Reviews

Oct 24, 2019

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Gerald Hines

Gerald Hines made buying my new truck fast and easy. I would recommend him and Moore to anyone for a new automobile.Awsome experience more than when I purchased my wife’s Chevy equinox 2019

Oct 22, 2019

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Excellence in customer service and professional staff

My husband and I purchased our GMC Acadia SLT from Mr. Gerald Hines at Moore Buick GMC, Jacksonville, NC in August 2019. Mr. Hines was very knowledgeable about the vehicle that we were interested in and pursued getting the price to what we were comfortable in paying. He is a true asset to the automobile industry. Everyone that we dealt with was courteous, knowledgeable and a true professional. Our experience continues to be a great one with Moore Buick and we would definitely purchase from them again and encourage those we know interested in purchasing a vehicle to explore what Moore Buick has to offer.

Oct 19, 2019

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Great as always!!!!!

This is the 3rd new GMC I have bought in the past 6 years from Moore and have been well pleased with the sales staff including Gerald Hines and Luke Trosclair. When it comes to customer sales and service this is the best dealership around. I bought a new 2015 GMC 1500 and was at dealership for scheduled maintenance and some how Mr. Hines convinced me to trade to a new 2017. Again in 2019 I was in for scheduled service and some how the next week Crystal Jones called me and got the new truck bug planted again and I ended up with a new 2019 GMC 1500. The entire staff from sales, service and management have always bent over backwards to make sure I am completely satisfied with my Moore Buick/GMC experience. Thank for all the hard work and look forward to my future GMC purchases. Also my wife has driven my truck for a few days and she is now wanting her own GMC due to the luxury ride of the new GMC 1500 slt. Thanks again and keep up the great way you guys do business. Richard Miller

Oct 17, 2019

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Outstanding

Outstanding dealership with highly qualified sales people and service. great trade in deals. The sales people were very knowledgeable on the vehicle and explained all the operations of the vehicle.

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Derrick Black

Derrick Black

Service Advisor
Recent Reviews

Mar 26, 2021

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“Seriously the Best Dealership I’ve Ever Been To” Luke...

“Seriously the Best Dealership I’ve Ever Been To” Luke Trosclair made me feel like part of the Moore Buick family due to his friendliness, knowledge, professionalism and eagerness to please. Luke has kept me on the radar for the past 3 years once I told him I needed a truck but the time wasn’t right yet. This included X-mass and birthday cards. Luke was eager to go the extra mile and always answered my questions. If it wasn’t for Luke we might have gone somewhere else. This was our 3rd vehicle we purchased from Luke. Also Dave Smoak personally spoke to each department to include finalizing paperwork to parts department to ensure the process was seamless Additionally, John Stephens parts manager has been very professional and helpful guiding me through the extra accessories process.

Mar 21, 2021

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Steve and William are great! It was a pleasure working...

Steve and William are great! It was a pleasure working with them both. I would recommend Steve and William at Moore Buick GMC of Jacksonville, NC to any and everyone! Also, everyone I've worked with in the service department has been great! It's refreshing to have such a pleasant experience at a dealership.

Jan 25, 2021

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Michael and I were very pleased with Matt, we appreciated...

Michael and I were very pleased with Matt, we appreciated his kindness and professional service, he was not pushy at all. Thank you very much for making it happen

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Mike Diaz

Mike Diaz

Sales Consultant
Recent Reviews

Oct 22, 2019

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Patience, professionalism, and persistence!

First Encore Mike Diaz brought up for me to test drive, I wasn't completely sold on. Mike took the time to walk around the lot until we found one that called to me. Wayne came in and out every so often to help try and maximize my savings. Even with the ins and outs of just moving a month ago, they were still able to get me close to where my payments were needed for me to be comfortabl. Their patience when I wasn't thrilled with the first option, was amazing. Their perseverance speaks for itself considering we found the one I loved! Their professionalism is unmatched by any dealership I have dealt with in the past. Do yourself a favor, if you're in the market for a vehicle, go see Juan, Mike, and Wayne at Moore Buick GMC and make it your first and last place you need to go to buy.

Jun 03, 2019

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Best dealership all around

The salespeople and managers of this dealership will not let you down! Best value for your trade in and for a purchase of a new or used vehicle. My family has purchased several vehicles from this dealership.

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John Gibson

John Gibson

Service Manager
Recent Reviews

Mar 01, 2021

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Exactly what a dealership should be. Great salesman and...

Exactly what a dealership should be. Great salesman and personal service. Made it easy found the truck I was looking for and had everything that I was looking for in it.

Feb 13, 2021

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Moore Buick makes buying a vehicle easy. We have been...

Moore Buick makes buying a vehicle easy. We have been loyal customer for years and will be in the future. Love a GMC and the staff at Moore Buick!

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Nathan Moseley

Nathan Moseley

Used Car Manager
Recent Reviews

Mar 09, 2021

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First class service, hands down! Highly recommend working...

First class service, hands down! Highly recommend working with this group. New or used, this is the place to go for your next vehicle and service.

Jan 20, 2021

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Very nice people, that want to sell you an automobile....

Very nice people, that want to sell you an automobile. Very clean inside. They did not have a lot of trucks in stock, due to the Covid.

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John Stephens

John Stephens

Parts Manager
Recent Reviews

Mar 26, 2021

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“Seriously the Best Dealership I’ve Ever Been To” Luke...

“Seriously the Best Dealership I’ve Ever Been To” Luke Trosclair made me feel like part of the Moore Buick family due to his friendliness, knowledge, professionalism and eagerness to please. Luke has kept me on the radar for the past 3 years once I told him I needed a truck but the time wasn’t right yet. This included X-mass and birthday cards. Luke was eager to go the extra mile and always answered my questions. If it wasn’t for Luke we might have gone somewhere else. This was our 3rd vehicle we purchased from Luke. Also Dave Smoak personally spoke to each department to include finalizing paperwork to parts department to ensure the process was seamless Additionally, John Stephens parts manager has been very professional and helpful guiding me through the extra accessories process.

Feb 24, 2021

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Staff was excellent and met all of our needs and answered...

Staff was excellent and met all of our needs and answered any questions we had during our buying experience. They made our visit welcoming and we felt that we were part of the Moore Buick family.

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Brittany Bryant

Brittany Bryant

Service Advisor
Recent Reviews

Mar 21, 2021

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Steve and William are great! It was a pleasure working...

Steve and William are great! It was a pleasure working with them both. I would recommend Steve and William at Moore Buick GMC of Jacksonville, NC to any and everyone! Also, everyone I've worked with in the service department has been great! It's refreshing to have such a pleasant experience at a dealership.

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Anthony Rocci

Anthony Rocci

Service Advisor
Recent Reviews

Mar 21, 2021

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Steve and William are great! It was a pleasure working...

Steve and William are great! It was a pleasure working with them both. I would recommend Steve and William at Moore Buick GMC of Jacksonville, NC to any and everyone! Also, everyone I've worked with in the service department has been great! It's refreshing to have such a pleasant experience at a dealership.

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Duncan Stephens

Duncan Stephens

Sales and Leasing Consultant
Contact Me
Dealership Experience 47 years 7 months
Industry Experience 56 years 7 months
I have been in the car business for over 53 years. I have spent over 39 years in the North Carolina National Guard as an Infantry Officer and an Aviation Officer. I have over 3700 flight hours in the 0H-58, UH-1, AH-1, and AH64. I retired after attaining the rank of 0-6 (Col). I spent eight years as a sales manager and four years as a dealer. I am married to Connie Stephens who is an interior designer at Carriage House Furniture in Jacksonville, NC.
Recent Reviews

Mar 06, 2019

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he aims to please

have worked with Duncan for many years in purchasing our cars he is awesome caring and attentive and accommodating to our needs THANK YOU Duncan Stephens your awesome

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Charles Williamson

Charles Williamson

Owner
Recent Reviews

Jan 19, 2021

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This crew is the best. Professional and courteous through...

This crew is the best. Professional and courteous through the whole process. So many tears of excitement on this deal that means so much to me. Thanks for my first truck y’all! Charles, David, Matt and Jeremy, thank you for everything! I’m ready to put this beauty on the beach in Buxton. STOKED!

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Jim Wright

Jim Wright

Sales Manager
Contact Me
Dealership Experience 39 years 3 months
Industry Experience 42 years 10 months
Recent Reviews

Mar 08, 2021

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I have used this dealership for years and they are simply...

I have used this dealership for years and they are simply the best all the way around. They offer the best customer service for the best price. Would not shop anywhere else. Loyal customer for life.

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Jackie Young

Jackie Young

General Manager
Recent Reviews

Feb 13, 2021

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Moore Buick makes buying a vehicle easy. We have been...

Moore Buick makes buying a vehicle easy. We have been loyal customer for years and will be in the future. Love a GMC and the staff at Moore Buick!

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Jennipher Likens

Jennipher Likens

Service Associate
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    Steve Taylor

    Steve Taylor

    Sales Consultant

    72 Reviews
    Luke Trosclair

    Luke Trosclair

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    Matt Cisneros

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    Robin Knapp

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Steve Taylor

Steve Taylor

Sales Consultant

Certified
72 Reviews
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Matt Cisneros

Matt Cisneros

Sales Consultant

Certified
61 Reviews
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Robin Knapp

Robin Knapp

Sales Consultant
51 Reviews
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Luke Trosclair

Luke Trosclair

Sales Consultant/Certified Technology Expert

Certified
45 Reviews
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David Smoak

David Smoak

Sales Manager
37 Reviews
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Juan Espinoza

Juan Espinoza

Sales Consultant
31 Reviews
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Blake Washington

Blake Washington

Sales Consultant
26 Reviews
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Ted Azam

Ted Azam

Sales Consultant
25 Reviews
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Terri Wildeck

Terri Wildeck

Sales Consultant
5 Reviews
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Gerald Hines

Gerald Hines

Sales Consultant
4 Reviews
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Mike Diaz

Mike Diaz

Sales Consultant
2 Reviews
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Duncan Stephens

Duncan Stephens

Sales and Leasing Consultant
1 Review
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Jim Wright

Jim Wright

Sales Manager
1 Review
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Paul Henry

Paul Henry

Finance and Insurance
Recent Reviews

Apr 08, 2021

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The entire team here is incredible, they work so well...

The entire team here is incredible, they work so well together, from sales consultant to sales manager to financing manager. I cannot express my gratitude enough to this team especially Robin Knapp our salesman, who went above and beyond for us and took time to make sure we had what we wanted and needed. We had been to a different dealership who tried to tell us they couldn't get us in a vehicle we wanted without 5000 downpayment and $1,700.00 a month which is ridiculous for any vehicle in my opinion. We went to Moore Buick and talked with Robin explained what we wanted and were looking for and that we could not see paying as much as the other dealer had wanted. Robin and his entire team helped us to walk out of there that day with the truck we wanted and a payment which wont financially frustrate us. The work these folks do doesnt go unnoticed or unappreciated, I highly recommend them and will continue to be a customer there in the future. Thanks again Robin and team, you guys rock.

Apr 04, 2021

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We had a great experience with Mr. Cisneros. I'm not a...

We had a great experience with Mr. Cisneros. I'm not a person that enjoys the car buying process, however, Matt and Paul Henry were both fantastic. I would definitely recommend them to anyone in the market for a vehicle.

Apr 01, 2021

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We are repeat buyers with Moore Buick and have been...

We are repeat buyers with Moore Buick and have been satisfied with each of our purchases. We would highly recommend purchasing a car from this dealership.

Mar 24, 2021

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Ted found what we were looking for, got a great deal on a...

Ted found what we were looking for, got a great deal on a 2019 Encore for my wife. Ted did a great job from finding the right vehicle and price to handling the extra things that come up. Thanks to Ted, Paul and the whole Moore Buick Team! Be seeing you for all our service needs. Mike and Jennifer Jones

Mar 23, 2021

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Matt Cisneros was a wonderful salesman to work with. He...

Matt Cisneros was a wonderful salesman to work with. He was very professional and very knowledgeable of every vehicle we looked at. We will be returning to the dealership for service and possibly just to visit.

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Wayne Pohlman

Wayne Pohlman

Finance Manager
Recent Reviews

Apr 08, 2021

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The entire team here is incredible, they work so well...

The entire team here is incredible, they work so well together, from sales consultant to sales manager to financing manager. I cannot express my gratitude enough to this team especially Robin Knapp our salesman, who went above and beyond for us and took time to make sure we had what we wanted and needed. We had been to a different dealership who tried to tell us they couldn't get us in a vehicle we wanted without 5000 downpayment and $1,700.00 a month which is ridiculous for any vehicle in my opinion. We went to Moore Buick and talked with Robin explained what we wanted and were looking for and that we could not see paying as much as the other dealer had wanted. Robin and his entire team helped us to walk out of there that day with the truck we wanted and a payment which wont financially frustrate us. The work these folks do doesnt go unnoticed or unappreciated, I highly recommend them and will continue to be a customer there in the future. Thanks again Robin and team, you guys rock.

Apr 01, 2021

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We are repeat buyers with Moore Buick and have been...

We are repeat buyers with Moore Buick and have been satisfied with each of our purchases. We would highly recommend purchasing a car from this dealership.

Mar 01, 2021

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Exactly what a dealership should be. Great salesman and...

Exactly what a dealership should be. Great salesman and personal service. Made it easy found the truck I was looking for and had everything that I was looking for in it.

Feb 11, 2021

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Awesome dealership. The salesman, Luke Trosclair was...

Awesome dealership. The salesman, Luke Trosclair was helpful, informative and answered all our questions about purchasing this vehicle. We were pleased with his professionalism and knowledge regarding this particular vehicle.

Jan 20, 2021

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Very nice people, that want to sell you an automobile....

Very nice people, that want to sell you an automobile. Very clean inside. They did not have a lot of trucks in stock, due to the Covid.

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Steve Taylor

Steve Taylor

Sales Consultant

72 Reviews
Certified
Recent Reviews

Apr 22, 2021

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Steve was very nice and so was everyone else. Thank you...

Steve was very nice and so was everyone else. Thank you very much! I would recommend this team to everyone I know here in Jacksonville

Apr 20, 2021

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Everybody was very friendly and provided exellent...

Everybody was very friendly and provided exellent service. Found me the truck I was looking for at a great price. I highly recommend Moore Buick GMC to anyone looking for a new or preowned vehicle. Steve Taylor is the dude to see.

Apr 15, 2021

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Mr. Steve is an outstanding salesman and all around great...

Mr. Steve is an outstanding salesman and all around great person! I enjoyed working with him he made my buying experience a breeze. Great Job!

Apr 11, 2021

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Everyone I dealt with very friendly and professional....

Everyone I dealt with very friendly and professional. Easy to get along with. I would definitely recommend Moore Buick GMC to a friend. It was very easy to what I wanted at a more than reasonable price. They took the time to meet my needs and find what I wanted. Robin and Steve for friendly and highly professional. The finance department was also very professional, friendly and informative. All together a great team.

Apr 09, 2021

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Very friendly and fast working staff. Steve Taylor did a...

Very friendly and fast working staff. Steve Taylor did a very well job getting us in the car we wanted! Highly recommend Steve Taylor and Moore GMC Buick in Jacksonville!

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Matt Cisneros

Matt Cisneros

Sales Consultant

61 Reviews
Certified
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Dealership Experience 2 years
Industry Experience 20 years 5 months
Originally from Newark DE., Attended Liberty University majoring in Economics with minor in Marketing. Served eight years in the military. Enjoys assisting in helping people pick out just the right vehicle for them. Come by and say hi, always like to meet new people.
Recent Reviews

Apr 04, 2021

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We had a great experience with Mr. Cisneros. I'm not a...

We had a great experience with Mr. Cisneros. I'm not a person that enjoys the car buying process, however, Matt and Paul Henry were both fantastic. I would definitely recommend them to anyone in the market for a vehicle.

Mar 23, 2021

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Matt Cisneros was a wonderful salesman to work with. He...

Matt Cisneros was a wonderful salesman to work with. He was very professional and very knowledgeable of every vehicle we looked at. We will be returning to the dealership for service and possibly just to visit.

Mar 06, 2021

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We had the best experience! I highly recommend if you’re...

We had the best experience! I highly recommend if you’re in Jacksonville, you come to Moore Buick GMC! I still can’t believe I got my dream car!

Feb 25, 2021

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Great experience! For our first big car purchase it went...

Great experience! For our first big car purchase it went very smooth thanks to Matt and Paul! We will definitely be recommending Moore Buick GMC!

Feb 17, 2021

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I had good time but, Jeremy Sanchez was not professional...

I had good time but, Jeremy Sanchez was not professional when I explained that I did not want a extended warranty plan on new car.

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Robin Knapp

Robin Knapp

Sales Consultant
USAF Veteran and retired Supervisory Special Agent/Special Agent with NCIS (29 years U.S. Government Service). Currently serving as a County Commissioner for Onslow County (Elected). Married with four children (3 daughters and one son) and resides in Jacksonville since 1990.
Recent Reviews

Apr 11, 2021

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Everyone I dealt with very friendly and professional....

Everyone I dealt with very friendly and professional. Easy to get along with. I would definitely recommend Moore Buick GMC to a friend. It was very easy to what I wanted at a more than reasonable price. They took the time to meet my needs and find what I wanted. Robin and Steve for friendly and highly professional. The finance department was also very professional, friendly and informative. All together a great team.

Apr 08, 2021

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The entire team here is incredible, they work so well...

The entire team here is incredible, they work so well together, from sales consultant to sales manager to financing manager. I cannot express my gratitude enough to this team especially Robin Knapp our salesman, who went above and beyond for us and took time to make sure we had what we wanted and needed. We had been to a different dealership who tried to tell us they couldn't get us in a vehicle we wanted without 5000 downpayment and $1,700.00 a month which is ridiculous for any vehicle in my opinion. We went to Moore Buick and talked with Robin explained what we wanted and were looking for and that we could not see paying as much as the other dealer had wanted. Robin and his entire team helped us to walk out of there that day with the truck we wanted and a payment which wont financially frustrate us. The work these folks do doesnt go unnoticed or unappreciated, I highly recommend them and will continue to be a customer there in the future. Thanks again Robin and team, you guys rock.

Apr 01, 2021

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We are repeat buyers with Moore Buick and have been...

We are repeat buyers with Moore Buick and have been satisfied with each of our purchases. We would highly recommend purchasing a car from this dealership.

Feb 24, 2021

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I am so very pleased with the service I received from Mr....

I am so very pleased with the service I received from Mr. /Robin Knapp and the Finance team. I am so satisfied with my Buick LaCrosse and will recommend people to go to Moore Buick GMC for any of their car needs. Mr. Knapp was professional, knowledgeable and Cordial. Was a pleasure working with him and Mr. Henry to get me into the vehicle I had chosen.

Feb 24, 2021

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Staff was excellent and met all of our needs and answered...

Staff was excellent and met all of our needs and answered any questions we had during our buying experience. They made our visit welcoming and we felt that we were part of the Moore Buick family.

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Luke Trosclair

Luke Trosclair

Sales Consultant/Certified Technology Expert

45 Reviews
Certified
Contact Me
Dealership Experience 34 years 10 months
Industry Experience 34 years 10 months
I have been in Onslow County off and on since 1954. My father was a retired 1st Sgt in the Marine Corps. I love cars, trucks and motorcycles. I believe customers want to be treated fairly and honestly. I stay in touch with birthday cards and holiday cards, just to let my customers know I am here and thinking about them. Moore Buick GMC has been a great place to work at for me since 1986. Come see me for a fun buying experience!
Recent Reviews

Apr 14, 2021

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The staff was absolutely amazing and so helpful! I'm so...

The staff was absolutely amazing and so helpful! I'm so thankful that Luke was able to help me get into the car of my dreams!

Apr 07, 2021

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Looks been the best salesman for our family for over 15...

Looks been the best salesman for our family for over 15 years. We will never buy from any other dealership or any other salesman ever.

Apr 06, 2021

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Luke and Moore GMC did a great job selling me my new...

Luke and Moore GMC did a great job selling me my new Yukon Denali. Luke has sold us vehicles before and we went back due to his excellent customer service. I highly recommend Moore GMC and Luke Trosclair for your automobile needs, fair, honest and thorough!

Apr 05, 2021

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Superb service. Luke is the greatest. I could not be...

Superb service. Luke is the greatest. I could not be happier with the choice I made in dealerships, trucks, and salesman. I would highly recommend Moore Buick to anyone.

Mar 31, 2021

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Luke is always so wonderful. He treats us like family and...

Luke is always so wonderful. He treats us like family and makes sure we are taken care of. I absolutely love my new Acadia! Thank you, Luke!

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David Smoak

David Smoak

Sales Manager
Recent Reviews

Apr 15, 2021

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Mr. Steve is an outstanding salesman and all around great...

Mr. Steve is an outstanding salesman and all around great person! I enjoyed working with him he made my buying experience a breeze. Great Job!

Apr 07, 2021

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Looks been the best salesman for our family for over 15...

Looks been the best salesman for our family for over 15 years. We will never buy from any other dealership or any other salesman ever.

Mar 26, 2021

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“Seriously the Best Dealership I’ve Ever Been To” Luke...

“Seriously the Best Dealership I’ve Ever Been To” Luke Trosclair made me feel like part of the Moore Buick family due to his friendliness, knowledge, professionalism and eagerness to please. Luke has kept me on the radar for the past 3 years once I told him I needed a truck but the time wasn’t right yet. This included X-mass and birthday cards. Luke was eager to go the extra mile and always answered my questions. If it wasn’t for Luke we might have gone somewhere else. This was our 3rd vehicle we purchased from Luke. Also Dave Smoak personally spoke to each department to include finalizing paperwork to parts department to ensure the process was seamless Additionally, John Stephens parts manager has been very professional and helpful guiding me through the extra accessories process.

Mar 08, 2021

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I have used this dealership for years and they are simply...

I have used this dealership for years and they are simply the best all the way around. They offer the best customer service for the best price. Would not shop anywhere else. Loyal customer for life.

Feb 25, 2021

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Steve is so sweet and very approachable. He makes you...

Steve is so sweet and very approachable. He makes you feel like family. He always has smile and puts one on your face too. Keep him as long as you can. He’s a money maker. He goes above and beyond to make everything comfortable for you and your lifestyle. Steve is awesome!

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Juan Espinoza

Juan Espinoza

Sales Consultant
Contact Me
Dealership Experience 18 years 9 months
Industry Experience 23 years 4 months
Recent Reviews

Apr 11, 2021

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Juan was easy to work with and was able to inform us of...

Juan was easy to work with and was able to inform us of all the details about the vehicle. He took into consideration our financial needs as well as concerns we expressed.

Feb 26, 2021

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Always a pleasure to work with Juan and Moore. Bought...

Always a pleasure to work with Juan and Moore. Bought this car to tool around town and save the mileage on my Yukon. Looking forward to driving the Civic.

Feb 22, 2021

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Great service at this dealership. Very friendly and...

Great service at this dealership. Very friendly and helpful in all areas. Would definitely return for any car issues in future. Great experience thanks for cooperation

Feb 11, 2021

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I am very happy with my new car. Steve went all out the...

I am very happy with my new car. Steve went all out the way to make sure that I got everything that I needed he made me feel very comfortable with my first time buying a new car and I couldn't be happier. Go to Moore Buick Gmc and ask for Steve Taylor you won't be disappointed.

Dec 13, 2020

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This is my 3rd car I have purchased from Moore Buick....

This is my 3rd car I have purchased from Moore Buick. Very pleased with the cars and especially the customer service. Definitely give Moore a 5 Star rating.

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Ryan Kephas

Ryan Kephas

Internet Sales
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Dealership Experience 4 years 10 months
Industry Experience 6 years 9 months
Recent Reviews

Mar 16, 2021

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Steve went above and beyond to help satisfy our needs. He...

Steve went above and beyond to help satisfy our needs. He took us through the truck and showed us all the features, and informed me of the free features that came with the truck.

Mar 16, 2021

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Just purchased new vehicle. Very stress free experience....

Just purchased new vehicle. Very stress free experience. Thanks Steve and Ryan. Negotiated price very fair especially given vehicle availability for the make/model I selected is limited right now. Would not hesitate to use again.

Feb 23, 2021

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If you’re looking for a new car you need to see Robin!!!!...

If you’re looking for a new car you need to see Robin!!!! He’s the best of the best! This is literally the best car dealership! My buying experience was great and it was very quick! Thank you Robin!

Feb 18, 2021

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Blake was very professional, knowledgeable, and made my...

Blake was very professional, knowledgeable, and made my experience an absolute pleasure. Drew was very energetic and determined to help get me into the vehicle that I wanted. Paul helped to make the finance part easy and relaxed. My whole experience was a pleasure everyone was very nice

Feb 16, 2021

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Our whole experience here was great. We came from...

Our whole experience here was great. We came from Havelock and started at another dealership. Ryan got ahold of me and said they could do better then handed me off to Steve and he did an awesome job of making the process very easy for us. Everyone we dealt with was very laid back and just made what we needed to happen, happen.

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Blake Washington

Blake Washington

Sales Consultant
Recent Reviews

Apr 15, 2021

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Mr. Steve is an outstanding salesman and all around great...

Mr. Steve is an outstanding salesman and all around great person! I enjoyed working with him he made my buying experience a breeze. Great Job!

Mar 25, 2021

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Blake did an excellent job getting us into our Buick....

Blake did an excellent job getting us into our Buick. Very patient, professional, personable, listened to our needs, and saw us through to the end! Thank you Blake!

Feb 18, 2021

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Blake was very professional, knowledgeable, and made my...

Blake was very professional, knowledgeable, and made my experience an absolute pleasure. Drew was very energetic and determined to help get me into the vehicle that I wanted. Paul helped to make the finance part easy and relaxed. My whole experience was a pleasure everyone was very nice

Feb 17, 2021

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I had good time but, Jeremy Sanchez was not professional...

I had good time but, Jeremy Sanchez was not professional when I explained that I did not want a extended warranty plan on new car.

Feb 09, 2021

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We love Blake so much. This is our second purchase...

We love Blake so much. This is our second purchase working with him! He is a very easy going guy, and won’t force anything on you. We highly recommend Blake to everyone.

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Ted Azam

Ted Azam

Sales Consultant
Recent Reviews

Mar 24, 2021

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Ted found what we were looking for, got a great deal on a...

Ted found what we were looking for, got a great deal on a 2019 Encore for my wife. Ted did a great job from finding the right vehicle and price to handling the extra things that come up. Thanks to Ted, Paul and the whole Moore Buick Team! Be seeing you for all our service needs. Mike and Jennifer Jones

Mar 10, 2021

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Ted was by far the best salesperson I've worked with....

Ted was by far the best salesperson I've worked with. He's honest, not pushy, and did the work to find us a great car. We couldn't be happier with our Buick and Ted. He went above and beyond to help me and was so kind to my high-energy two-year-old. I look forward to sending my friends to Ted in the future!

Jan 15, 2021

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Bought my 1975 Pontiac Grand Am from Ted in 1975 while at...

Bought my 1975 Pontiac Grand Am from Ted in 1975 while at Lejeune. A good guy. Still remember the fun part of negotiation. Hope all is well Red. Steve Anzalone

Oct 20, 2020

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Best truck buying experience hands down! Ted Azam knew...

Best truck buying experience hands down! Ted Azam knew exactly what I was in the market for and found me the perfect vehicle. I couldn't be happier with my purchase and everyone from the service manager to the parts department made the process so easy.

Sep 24, 2020

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Ted was great to work with. This was our 5th vehicle...

Ted was great to work with. This was our 5th vehicle purchased at Moore Buick and we loved every one of them. Their service department is top notch also, always helpful and professional.

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Drew Edney

Drew Edney

Sales Manager
Recent Reviews

Mar 31, 2021

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Luke is always so wonderful. He treats us like family and...

Luke is always so wonderful. He treats us like family and makes sure we are taken care of. I absolutely love my new Acadia! Thank you, Luke!

Mar 20, 2021

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Everybody was very friendly and provided exellent...

Everybody was very friendly and provided exellent service. Found me the truck I was looking for at a great price. I highly recommend Moore Buick GMC to anyone looking for a new or preowned vehicle.

Mar 09, 2021

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First class service, hands down! Highly recommend working...

First class service, hands down! Highly recommend working with this group. New or used, this is the place to go for your next vehicle and service.

Mar 06, 2021

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Called Steve and told him what I wanted. When we arrived...

Called Steve and told him what I wanted. When we arrived he had the exact car I wanted with the approved payment i asked for. No pressure, just excellent customer service. We would never buy from anyone else but Steve. Paul and Drew are amazing as well.

Feb 18, 2021

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Blake was very professional, knowledgeable, and made my...

Blake was very professional, knowledgeable, and made my experience an absolute pleasure. Drew was very energetic and determined to help get me into the vehicle that I wanted. Paul helped to make the finance part easy and relaxed. My whole experience was a pleasure everyone was very nice

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Terri Wildeck

Terri Wildeck

Sales Consultant
Contact Me
Dealership Experience 8 years 8 months
Industry Experience 12 years 2 months
I am retired from the University of Wisconsin-Madison. I love people and cars, so here I am! I strive to treat my customers the way I would like to be treated! My goal is to make the process as pleasant and seamless as possible.
Recent Reviews

May 09, 2020

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Not the most trusted name in the game.Recently bought a...

Not the most trusted name in the game. Recently bought a used truck from them. The next day I realized the power folding mirrors were not working. I took it back and was told that they would not fix the folding mirrors because the basic function of the mirrors still work. And informed me that they did not make enough money off the truck to repair the part. But would buy it back for what I bought it for. And sales person David also stated that if I brought it back to them they could get 3-4k more for it since no one is selling anything due to the covid-19 outbreak. That is not the way to do business. I am not looking to sell the truck back just looking for the parts to be fixed if they advertised it as having power folding mirrors then the should work. Buyer beware they will take advantage of you if they feel they can get the upper hand.

Dec 24, 2019

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Was an excellent experience! The lady salesman was the best!

My overall experience at the dealership was amazing! It was very simple and easy to buy a truck from them. I would by another vehicle from them in a heart beat!

Oct 15, 2019

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Couldn’t be happier!

Blake was amazing! He was super informative, never rushed or pressured us, made sure all our questions were answered and made the whole experience easy going. Could not recommend him more!

Jun 30, 2019

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Great time

Had an amazing experience working with Terri, she is honest and is dedicated to making sure you are satisfied. Thank you Terri for all that you do

Oct 18, 2017

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Perfect

The staff was warm and inviting, and the waiting area was the best that I had ever been in. It was just like being in a private residence. It was perfect. You can really tell that management was considering the customer experience with the thought that was put into the waiting area from the newspapers, to the water bottles, to the ice, and all the way to the Keurig machine with the large variety of K-cups, Splenda, sugar, and creamer. I love the free public WiFi, as it allowed me to get my homework done and the repair was made before I had even realized I had been there over an hour. I literally lost time and that was a wonderful experience.

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Gerald Hines

Gerald Hines

Sales Consultant
I have been a Sales Rep with Moore Buick GMC for 39 years. Lived in Jacksonville, NC all of my life. I enjoy Nascar, have 6 grand kids, and a wonderful wife Verna.
Recent Reviews

Oct 24, 2019

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Gerald Hines

Gerald Hines made buying my new truck fast and easy. I would recommend him and Moore to anyone for a new automobile.Awsome experience more than when I purchased my wife’s Chevy equinox 2019

Oct 22, 2019

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Excellence in customer service and professional staff

My husband and I purchased our GMC Acadia SLT from Mr. Gerald Hines at Moore Buick GMC, Jacksonville, NC in August 2019. Mr. Hines was very knowledgeable about the vehicle that we were interested in and pursued getting the price to what we were comfortable in paying. He is a true asset to the automobile industry. Everyone that we dealt with was courteous, knowledgeable and a true professional. Our experience continues to be a great one with Moore Buick and we would definitely purchase from them again and encourage those we know interested in purchasing a vehicle to explore what Moore Buick has to offer.

Oct 19, 2019

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Great as always!!!!!

This is the 3rd new GMC I have bought in the past 6 years from Moore and have been well pleased with the sales staff including Gerald Hines and Luke Trosclair. When it comes to customer sales and service this is the best dealership around. I bought a new 2015 GMC 1500 and was at dealership for scheduled maintenance and some how Mr. Hines convinced me to trade to a new 2017. Again in 2019 I was in for scheduled service and some how the next week Crystal Jones called me and got the new truck bug planted again and I ended up with a new 2019 GMC 1500. The entire staff from sales, service and management have always bent over backwards to make sure I am completely satisfied with my Moore Buick/GMC experience. Thank for all the hard work and look forward to my future GMC purchases. Also my wife has driven my truck for a few days and she is now wanting her own GMC due to the luxury ride of the new GMC 1500 slt. Thanks again and keep up the great way you guys do business. Richard Miller

Oct 17, 2019

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Outstanding

Outstanding dealership with highly qualified sales people and service. great trade in deals. The sales people were very knowledgeable on the vehicle and explained all the operations of the vehicle.

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Derrick Black

Derrick Black

Service Advisor
Recent Reviews

Mar 26, 2021

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“Seriously the Best Dealership I’ve Ever Been To” Luke...

“Seriously the Best Dealership I’ve Ever Been To” Luke Trosclair made me feel like part of the Moore Buick family due to his friendliness, knowledge, professionalism and eagerness to please. Luke has kept me on the radar for the past 3 years once I told him I needed a truck but the time wasn’t right yet. This included X-mass and birthday cards. Luke was eager to go the extra mile and always answered my questions. If it wasn’t for Luke we might have gone somewhere else. This was our 3rd vehicle we purchased from Luke. Also Dave Smoak personally spoke to each department to include finalizing paperwork to parts department to ensure the process was seamless Additionally, John Stephens parts manager has been very professional and helpful guiding me through the extra accessories process.

Mar 21, 2021

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Employee Rating

Steve and William are great! It was a pleasure working...

Steve and William are great! It was a pleasure working with them both. I would recommend Steve and William at Moore Buick GMC of Jacksonville, NC to any and everyone! Also, everyone I've worked with in the service department has been great! It's refreshing to have such a pleasant experience at a dealership.

Jan 25, 2021

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Michael and I were very pleased with Matt, we appreciated...

Michael and I were very pleased with Matt, we appreciated his kindness and professional service, he was not pushy at all. Thank you very much for making it happen

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Mike Diaz

Mike Diaz

Sales Consultant
Recent Reviews

Oct 22, 2019

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Patience, professionalism, and persistence!

First Encore Mike Diaz brought up for me to test drive, I wasn't completely sold on. Mike took the time to walk around the lot until we found one that called to me. Wayne came in and out every so often to help try and maximize my savings. Even with the ins and outs of just moving a month ago, they were still able to get me close to where my payments were needed for me to be comfortabl. Their patience when I wasn't thrilled with the first option, was amazing. Their perseverance speaks for itself considering we found the one I loved! Their professionalism is unmatched by any dealership I have dealt with in the past. Do yourself a favor, if you're in the market for a vehicle, go see Juan, Mike, and Wayne at Moore Buick GMC and make it your first and last place you need to go to buy.

Jun 03, 2019

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Best dealership all around

The salespeople and managers of this dealership will not let you down! Best value for your trade in and for a purchase of a new or used vehicle. My family has purchased several vehicles from this dealership.

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John Gibson

John Gibson

Service Manager
Recent Reviews

Mar 01, 2021

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Exactly what a dealership should be. Great salesman and...

Exactly what a dealership should be. Great salesman and personal service. Made it easy found the truck I was looking for and had everything that I was looking for in it.

Feb 13, 2021

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Moore Buick makes buying a vehicle easy. We have been...

Moore Buick makes buying a vehicle easy. We have been loyal customer for years and will be in the future. Love a GMC and the staff at Moore Buick!

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Nathan Moseley

Nathan Moseley

Used Car Manager
Recent Reviews

Mar 09, 2021

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Employee Rating

First class service, hands down! Highly recommend working...

First class service, hands down! Highly recommend working with this group. New or used, this is the place to go for your next vehicle and service.

Jan 20, 2021

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Very nice people, that want to sell you an automobile....

Very nice people, that want to sell you an automobile. Very clean inside. They did not have a lot of trucks in stock, due to the Covid.

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John Stephens

John Stephens

Parts Manager
Recent Reviews

Mar 26, 2021

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“Seriously the Best Dealership I’ve Ever Been To” Luke...

“Seriously the Best Dealership I’ve Ever Been To” Luke Trosclair made me feel like part of the Moore Buick family due to his friendliness, knowledge, professionalism and eagerness to please. Luke has kept me on the radar for the past 3 years once I told him I needed a truck but the time wasn’t right yet. This included X-mass and birthday cards. Luke was eager to go the extra mile and always answered my questions. If it wasn’t for Luke we might have gone somewhere else. This was our 3rd vehicle we purchased from Luke. Also Dave Smoak personally spoke to each department to include finalizing paperwork to parts department to ensure the process was seamless Additionally, John Stephens parts manager has been very professional and helpful guiding me through the extra accessories process.

Feb 24, 2021

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Staff was excellent and met all of our needs and answered...

Staff was excellent and met all of our needs and answered any questions we had during our buying experience. They made our visit welcoming and we felt that we were part of the Moore Buick family.

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Brittany Bryant

Brittany Bryant

Service Advisor
Recent Reviews

Mar 21, 2021

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Employee Rating

Steve and William are great! It was a pleasure working...

Steve and William are great! It was a pleasure working with them both. I would recommend Steve and William at Moore Buick GMC of Jacksonville, NC to any and everyone! Also, everyone I've worked with in the service department has been great! It's refreshing to have such a pleasant experience at a dealership.

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Anthony Rocci

Anthony Rocci

Service Advisor
Recent Reviews

Mar 21, 2021

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Employee Rating

Steve and William are great! It was a pleasure working...

Steve and William are great! It was a pleasure working with them both. I would recommend Steve and William at Moore Buick GMC of Jacksonville, NC to any and everyone! Also, everyone I've worked with in the service department has been great! It's refreshing to have such a pleasant experience at a dealership.

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Duncan Stephens

Duncan Stephens

Sales and Leasing Consultant
Contact Me
Dealership Experience 47 years 7 months
Industry Experience 56 years 7 months
I have been in the car business for over 53 years. I have spent over 39 years in the North Carolina National Guard as an Infantry Officer and an Aviation Officer. I have over 3700 flight hours in the 0H-58, UH-1, AH-1, and AH64. I retired after attaining the rank of 0-6 (Col). I spent eight years as a sales manager and four years as a dealer. I am married to Connie Stephens who is an interior designer at Carriage House Furniture in Jacksonville, NC.
Recent Reviews

Mar 06, 2019

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he aims to please

have worked with Duncan for many years in purchasing our cars he is awesome caring and attentive and accommodating to our needs THANK YOU Duncan Stephens your awesome

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Charles Williamson

Charles Williamson

Owner
Recent Reviews

Jan 19, 2021

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This crew is the best. Professional and courteous through...

This crew is the best. Professional and courteous through the whole process. So many tears of excitement on this deal that means so much to me. Thanks for my first truck y’all! Charles, David, Matt and Jeremy, thank you for everything! I’m ready to put this beauty on the beach in Buxton. STOKED!

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Jim Wright

Jim Wright

Sales Manager
Contact Me
Dealership Experience 39 years 3 months
Industry Experience 42 years 10 months
Recent Reviews

Mar 08, 2021

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I have used this dealership for years and they are simply...

I have used this dealership for years and they are simply the best all the way around. They offer the best customer service for the best price. Would not shop anywhere else. Loyal customer for life.

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Jackie Young

Jackie Young

General Manager
Recent Reviews

Feb 13, 2021

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Moore Buick makes buying a vehicle easy. We have been...

Moore Buick makes buying a vehicle easy. We have been loyal customer for years and will be in the future. Love a GMC and the staff at Moore Buick!

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Jennipher Likens

Jennipher Likens

Service Associate
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