Meet the Staff at Moore Buick GMC
Paul Henry
Finance and Insurance
Wayne Pohlman
Finance Manager
Matt Cisneros
Sales Consultant
Robin Knapp
Sales Consultant
Steve Taylor
Sales Consultant
Luke Trosclair
Sales Consultant/Certified Technology Expert
David Smoak
Sales Manager
Juan Espinoza
Sales Consultant
Ryan Kephas
Internet Sales
Ted Azam
Sales Consultant
Blake Washington
Sales Consultant
Terri Wildeck
Sales Consultant
Gerald Hines
Sales Consultant
Mike Diaz
Sales Consultant
Duncan Stephens
Sales and Leasing Consultant
Derrick Black
Service Advisor
Brittany Bryant
Service Advisor
Drew Edney
Sales Manager
Rj Filoon
Warranty
John Gibson
Service Manager
Jennipher Likens
Service Associate
Nathan Moseley
Used Car Manager
Anthony Rocci
Service Advisor
John Stephens
Parts Manager
Charles Williamson
Owner
Jim Wright
Sales Manager
Jackie Young
General Manager
Paul Henry
Finance and Insurance
Jan 05, 2021
Steve did a great job with helping me buy the car I...
Steve did a great job with helping me buy the car I wanted. He nice and listens to what you want. Best cars salesman in Jacksonville, Hands down!
Dec 30, 2020
Awesome Dealership! This is the second vehicle I have...
Awesome Dealership! This is the second vehicle I have purchased from them and will buy my next truck from them. I would definitely recommend them to my friends and family.
Dec 22, 2020
AMAZING. . .made buying a new car easy, quick and...
AMAZING. . .made buying a new car easy, quick and painless. Exceptional service. I am a repeat customer. . . won't buy a vehicle anywhere else. Friendly staff and very easy to work with.
Dec 20, 2020
Great service! Steve was awesome to work with. He went...
Great service! Steve was awesome to work with. He went above and beyond. We worked with Paul in Finance and he was extremely helpful in helping us. Couldn’t have asked for a better experience.
Dec 13, 2020
This is my 3rd car I have purchased from Moore Buick....
This is my 3rd car I have purchased from Moore Buick. Very pleased with the cars and especially the customer service. Definitely give Moore a 5 Star rating.
Wayne Pohlman
Finance Manager
Dec 13, 2020
This is my 3rd car I have purchased from Moore Buick....
This is my 3rd car I have purchased from Moore Buick. Very pleased with the cars and especially the customer service. Definitely give Moore a 5 Star rating.
Aug 25, 2020
My sales consultant Robin Knapp did an outstanding job...
My sales consultant Robin Knapp did an outstanding job showing and explaining the GMC Sierra. He was extremely knowledgeable and very friendly in everything questions I asked him.
Aug 10, 2020
Another car purchase from them.
As always a pleasure to deal with. Got what I thought was a program car as good as a new one. Teddy Azam is my favorite car salesman period. He has sold Buick/GMC in our twn since early 70s. There follow up after the sale is the best I know of.
Jul 05, 2020
Absolute hands down best buying experience ever..Matt is...
Absolute hands down best buying experience ever..Matt is definitely top notch took care of us and listened to what we wanted from the moment we stepped on the lot. We weren’t there 2 hours and drove off in our 2017 Chevy Silverado. Thank you guys for all you do to make your customers dreams come true. Those Moore’s boy’s did it again
May 13, 2020
I can’t get over how easy it was to deal with Moore GMC....
I can’t get over how easy it was to deal with Moore GMC. We met Mat and explain the bad Situation we had we another dealership in Wilmington got the deal we wanted now we are Moore GMC customers great people to work with
Matt Cisneros
Sales Consultant
Jan 05, 2021
Matt is a great salesman and Moore GMC put me in the...
Matt is a great salesman and Moore GMC put me in the truck I wanted. Excellent sales experience and look forward to future dealership experience
Dec 19, 2020
Great dealership. We came in with a few ideas of what we...
Great dealership. We came in with a few ideas of what we were looking for and Matt helped us find exactly that. He was friendly and knowledgeable and the whole process was a breeze. Thank you Matt and Moore Buick GMC for helping us get our new SUV!
Dec 12, 2020
Service was outstanding. Matt was an awesome salesman and...
Service was outstanding. Matt was an awesome salesman and treated us like family. He was courteous, knowledgeable, friendly, personable and professional. Would highly recommend to all my friends/family.
Dec 03, 2020
Matthew and Drew were wonderful!!! I bought a 2021 GMC...
Matthew and Drew were wonderful!!! I bought a 2021 GMC Yukon and I love it!!! I would absolutely recommend this dealership! Great car buying experience!
Nov 07, 2020
I would like to thank Matt for the wonderful experience I...
I would like to thank Matt for the wonderful experience I received buying my new vehicle at Moore Buick, Everyone was very nice again thanks 🙏
Robin Knapp
Sales Consultant
Dec 30, 2020
Awesome Dealership! This is the second vehicle I have...
Awesome Dealership! This is the second vehicle I have purchased from them and will buy my next truck from them. I would definitely recommend them to my friends and family.
Dec 26, 2020
As a local of Jacksonville, NC - I have always been told...
As a local of Jacksonville, NC - I have always been told that you never buy a car at a local dealership. The old understanding is that you always will get taken advantage of. I was recommended by a local man to check out Moore Buick. I contacted them via internet and was personally called on my cell phone by Sales Mgr David and he invited me in. He connected me with Robin Knapp who worked with our family. The atmosphere was very inviting and warm and friendly. They went above and beyond to answer questions and truly make the deal work for us. I visited other dealerships but I wanted to purchase from Moore Buick. As a local of Jacksonville I am proud to say that I purchased my first new to me vehicle at Moore Buick. I will sing their praises to all of my local friends and family that have the old belief that I did. I am so glad that I purchased from Moore Buick and they have surely earned repeat customers in our family. If you are looking for a honest - family friendly environment with down to earth people - Moore Buick is the place for you. From the bottom of our hearts , we are grateful.
Nov 18, 2020
First time buyer. Worked with Robin Knapp and David...
First time buyer. Worked with Robin Knapp and David Smoak and had a great experience and would recommend to others. Was in and out very quickly.
Oct 16, 2020
He Was very helpful left and came back and then i...
He Was very helpful left and came back and then i purchased car and he helped me all around very thankful for him helping me
Sep 28, 2020
Robin Knapp and Drew Edney went above and beyond to make...
Robin Knapp and Drew Edney went above and beyond to make sure our experience was top notch! They made the process of purchasing our 2021 Yukon Denali an easy one!
Steve Taylor
Sales Consultant
Jan 05, 2021
Steve did a great job with helping me buy the car I...
Steve did a great job with helping me buy the car I wanted. He nice and listens to what you want. Best cars salesman in Jacksonville, Hands down!
Dec 23, 2020
Awesome dealership! I would definitely recommend this...
Awesome dealership! I would definitely recommend this dealer to my friends and family or whoever is looking to purchase a new or used vehicle! Thank you Steve Taylor and David smoak for all your help.
Dec 22, 2020
AMAZING. . .made buying a new car easy, quick and...
AMAZING. . .made buying a new car easy, quick and painless. Exceptional service. I am a repeat customer. . . won't buy a vehicle anywhere else. Friendly staff and very easy to work with.
Dec 21, 2020
Steve was an absolute pleasure to work with. He made my...
Steve was an absolute pleasure to work with. He made my trade in to vehicle purchase an easy process. Very easy going attitude and true professional. Go see Steve, he will get you in the vehicle you want and it will be easy & fun!
Dec 20, 2020
Great service! Steve was awesome to work with. He went...
Great service! Steve was awesome to work with. He went above and beyond. We worked with Paul in Finance and he was extremely helpful in helping us. Couldn’t have asked for a better experience.
Luke Trosclair
Sales Consultant/Certified Technology Expert
Sep 24, 2020
Ted was great to work with. This was our 5th vehicle...
Ted was great to work with. This was our 5th vehicle purchased at Moore Buick and we loved every one of them. Their service department is top notch also, always helpful and professional.
Nov 05, 2019
Luke Trosclair
THIS was my sixth vehicle from Moore Buick GMC.. All six buys were handled by Luke Trosclair. He is very knowledgeable about the care market and about the vehicles he sales. He is a trusted class act and Moore is a great place to do business with.
Oct 28, 2019
Great Dealership!
My husband and I have purchased several vehicles over the years from Luke Trosclair and would highly recommend Moore Buick for an excellent car buying experience!!!
Oct 19, 2019
Great as always!!!!!
This is the 3rd new GMC I have bought in the past 6 years from Moore and have been well pleased with the sales staff including Gerald Hines and Luke Trosclair. When it comes to customer sales and service this is the best dealership around. I bought a new 2015 GMC 1500 and was at dealership for scheduled maintenance and some how Mr. Hines convinced me to trade to a new 2017. Again in 2019 I was in for scheduled service and some how the next week Crystal Jones called me and got the new truck bug planted again and I ended up with a new 2019 GMC 1500. The entire staff from sales, service and management have always bent over backwards to make sure I am completely satisfied with my Moore Buick/GMC experience. Thank for all the hard work and look forward to my future GMC purchases. Also my wife has driven my truck for a few days and she is now wanting her own GMC due to the luxury ride of the new GMC 1500 slt. Thanks again and keep up the great way you guys do business. Richard Miller
Oct 17, 2019
Outstanding
Outstanding dealership with highly qualified sales people and service. great trade in deals. The sales people were very knowledgeable on the vehicle and explained all the operations of the vehicle.
David Smoak
Sales Manager
Dec 26, 2020
As a local of Jacksonville, NC - I have always been told...
As a local of Jacksonville, NC - I have always been told that you never buy a car at a local dealership. The old understanding is that you always will get taken advantage of. I was recommended by a local man to check out Moore Buick. I contacted them via internet and was personally called on my cell phone by Sales Mgr David and he invited me in. He connected me with Robin Knapp who worked with our family. The atmosphere was very inviting and warm and friendly. They went above and beyond to answer questions and truly make the deal work for us. I visited other dealerships but I wanted to purchase from Moore Buick. As a local of Jacksonville I am proud to say that I purchased my first new to me vehicle at Moore Buick. I will sing their praises to all of my local friends and family that have the old belief that I did. I am so glad that I purchased from Moore Buick and they have surely earned repeat customers in our family. If you are looking for a honest - family friendly environment with down to earth people - Moore Buick is the place for you. From the bottom of our hearts , we are grateful.
Dec 23, 2020
Awesome dealership! I would definitely recommend this...
Awesome dealership! I would definitely recommend this dealer to my friends and family or whoever is looking to purchase a new or used vehicle! Thank you Steve Taylor and David smoak for all your help.
Nov 18, 2020
First time buyer. Worked with Robin Knapp and David...
First time buyer. Worked with Robin Knapp and David Smoak and had a great experience and would recommend to others. Was in and out very quickly.
Aug 29, 2020
Very professional kind salesmen and sales manager. I...
Very professional kind salesmen and sales manager. I h8ave bought a lot of vehicles over my 71 years and Robin Knapp the sales professional and Dave the sales manager were two of the best. I am very appreciative of their professionalism and their ability to make this a very joyous occasion.
May 09, 2020
Not the most trusted name in the game.Recently bought a...
Not the most trusted name in the game. Recently bought a used truck from them. The next day I realized the power folding mirrors were not working. I took it back and was told that they would not fix the folding mirrors because the basic function of the mirrors still work. And informed me that they did not make enough money off the truck to repair the part. But would buy it back for what I bought it for. And sales person David also stated that if I brought it back to them they could get 3-4k more for it since no one is selling anything due to the covid-19 outbreak. That is not the way to do business. I am not looking to sell the truck back just looking for the parts to be fixed if they advertised it as having power folding mirrors then the should work. Buyer beware they will take advantage of you if they feel they can get the upper hand.
Juan Espinoza
Sales Consultant
Dec 13, 2020
This is my 3rd car I have purchased from Moore Buick....
This is my 3rd car I have purchased from Moore Buick. Very pleased with the cars and especially the customer service. Definitely give Moore a 5 Star rating.
May 23, 2020
Great service, willing to work with you!
I went into Moore Buick GMC with a vehicle I wanted to test drive in mind. Juan was very friendly, and polite, as well as knowledgeable about the make and model of the vehicle. I went for a test drive and came back, and loved it. Once we started working out the details, Juan and the dealership were willing to work with me on my trade in and the final price. I highly recommend this dealership and truly enjoyed my care buying experience.
May 10, 2020
They would not let me leave without a smile on me and my...
They would not let me leave without a smile on me and my daughter face.They want you to be satisfied.Love it.Love it.
Nov 18, 2019
Car Buying Pleasure
From my salesman Juan Espinosa to the financial officer Wayne Pohlman, all the way to the management team and service providers, Moore Buick is a world class automotive team. As a native of Detroit, thev automotive industry is in my DNA. Having Moore Buick in Eastern North Carolina is like having the General Motors Headquarters in my backyard!
Nov 06, 2019
Purchase of Yukon For Wife
Working with Crystal and Juan has been the most pleasant car buying experience ever. Trying to find the exact Yukon color with interior that my wife wanting has been a year long search. Moore GMC found the vehicle within a week. Working with Juan though the purchase was great. No pressure put on by him, and he let us decide if we wanted that one. I will purchase my next vehicle from Moore GMC in the future.
Ryan Kephas
Internet Sales
Dec 16, 2020
Best dealership around! Reginald James & Ryan Kephas were...
Best dealership around! Reginald James & Ryan Kephas were amazing to work with and made my car buying process smooth. Couldn't be happier. Highly recommend!
Aug 10, 2020
No pressure salesman. Listened to what I wanted and...
No pressure salesman. Listened to what I wanted and needed. Would recommend to Family and Friends. Great personality. All that I met were Friendly and Respectful.
May 10, 2020
They would not let me leave without a smile on me and my...
They would not let me leave without a smile on me and my daughter face.They want you to be satisfied.Love it.Love it.
Apr 30, 2020
Great service from start to finish. I was able to do...
Great service from start to finish. I was able to do everything over the phone and have my vehicle delivered to me at my home in Greenville, NC.
Mar 18, 2020
Impeccable customer service skills! Very honest and...
Impeccable customer service skills! Very honest and friendly staff. One of the easiest and most pleasant car buying experiences I’ve ever had! Everyone I encountered greeted me with a smile and I will definitely be recommending you all to friends and family!!!
Ted Azam
Sales Consultant
Jan 15, 2021
Bought my 1975 Pontiac Grand Am from Ted in 1975 while at...
Bought my 1975 Pontiac Grand Am from Ted in 1975 while at Lejeune. A good guy. Still remember the fun part of negotiation. Hope all is well Red. Steve Anzalone
Oct 20, 2020
Best truck buying experience hands down! Ted Azam knew...
Best truck buying experience hands down! Ted Azam knew exactly what I was in the market for and found me the perfect vehicle. I couldn't be happier with my purchase and everyone from the service manager to the parts department made the process so easy.
Sep 24, 2020
Ted was great to work with. This was our 5th vehicle...
Ted was great to work with. This was our 5th vehicle purchased at Moore Buick and we loved every one of them. Their service department is top notch also, always helpful and professional.
Aug 11, 2020
A Great Experience
Buying a vehicle wit Ted Azam as my Sales Representative was a very comfortable experience. It was a pleasure working with Ted to purchase a vehicle that met all my requirements. I have brought several cars from Moore Buick of Jacksonville with Ted as my Sales Representative and I have always known Ted to be honest and genuinely concerned about me as a person and a customer. Thanks Ted! Fred Wheeler
Aug 10, 2020
Another car purchase from them.
As always a pleasure to deal with. Got what I thought was a program car as good as a new one. Teddy Azam is my favorite car salesman period. He has sold Buick/GMC in our twn since early 70s. There follow up after the sale is the best I know of.
Blake Washington
Sales Consultant
Oct 02, 2020
Good working with our sales rep Blake. He made our new...
Good working with our sales rep Blake. He made our new vehicle experience purchase with ease. Quick to respond to any questions or concerns. True professional and friendly service.
Aug 21, 2020
Blake was very knowledgeable about the vehicle and...
Blake was very knowledgeable about the vehicle and extremely helpful. Dave and Paul were also very helpful in getting the deal I was looking for.
Apr 28, 2020
Great dealership to work with very happy the way...
Great dealership to work with very happy the way everything was handled highly recommend to someone looking to purchase treated nice all questions were answered no run around or games
Feb 22, 2020
Very friendly and nice people. The salesmen didn’t push...
Very friendly and nice people. The salesmen didn’t push themselves on us at all. Just causally let us walk through the lot until we found what we wanted. Once we chose a car, the buying process was very quick and fair. Would definitely buy from here again
Feb 09, 2020
Just wish you were open on Sunday but I understand. Great...
Just wish you were open on Sunday but I understand. Great service. This is our 4th car from moore Buick so I think we are impressed.
Terri Wildeck
Sales Consultant
May 09, 2020
Not the most trusted name in the game.Recently bought a...
Not the most trusted name in the game. Recently bought a used truck from them. The next day I realized the power folding mirrors were not working. I took it back and was told that they would not fix the folding mirrors because the basic function of the mirrors still work. And informed me that they did not make enough money off the truck to repair the part. But would buy it back for what I bought it for. And sales person David also stated that if I brought it back to them they could get 3-4k more for it since no one is selling anything due to the covid-19 outbreak. That is not the way to do business. I am not looking to sell the truck back just looking for the parts to be fixed if they advertised it as having power folding mirrors then the should work. Buyer beware they will take advantage of you if they feel they can get the upper hand.
Dec 24, 2019
Was an excellent experience! The lady salesman was the best!
My overall experience at the dealership was amazing! It was very simple and easy to buy a truck from them. I would by another vehicle from them in a heart beat!
Oct 15, 2019
Couldn’t be happier!
Blake was amazing! He was super informative, never rushed or pressured us, made sure all our questions were answered and made the whole experience easy going. Could not recommend him more!
Jun 30, 2019
Great time
Had an amazing experience working with Terri, she is honest and is dedicated to making sure you are satisfied. Thank you Terri for all that you do
Oct 18, 2017
Perfect
The staff was warm and inviting, and the waiting area was the best that I had ever been in. It was just like being in a private residence. It was perfect. You can really tell that management was considering the customer experience with the thought that was put into the waiting area from the newspapers, to the water bottles, to the ice, and all the way to the Keurig machine with the large variety of K-cups, Splenda, sugar, and creamer. I love the free public WiFi, as it allowed me to get my homework done and the repair was made before I had even realized I had been there over an hour. I literally lost time and that was a wonderful experience.
Gerald Hines
Sales Consultant
Oct 24, 2019
Gerald Hines
Gerald Hines made buying my new truck fast and easy. I would recommend him and Moore to anyone for a new automobile.Awsome experience more than when I purchased my wife’s Chevy equinox 2019
Oct 22, 2019
Excellence in customer service and professional staff
My husband and I purchased our GMC Acadia SLT from Mr. Gerald Hines at Moore Buick GMC, Jacksonville, NC in August 2019. Mr. Hines was very knowledgeable about the vehicle that we were interested in and pursued getting the price to what we were comfortable in paying. He is a true asset to the automobile industry. Everyone that we dealt with was courteous, knowledgeable and a true professional. Our experience continues to be a great one with Moore Buick and we would definitely purchase from them again and encourage those we know interested in purchasing a vehicle to explore what Moore Buick has to offer.
Oct 19, 2019
Great as always!!!!!
This is the 3rd new GMC I have bought in the past 6 years from Moore and have been well pleased with the sales staff including Gerald Hines and Luke Trosclair. When it comes to customer sales and service this is the best dealership around. I bought a new 2015 GMC 1500 and was at dealership for scheduled maintenance and some how Mr. Hines convinced me to trade to a new 2017. Again in 2019 I was in for scheduled service and some how the next week Crystal Jones called me and got the new truck bug planted again and I ended up with a new 2019 GMC 1500. The entire staff from sales, service and management have always bent over backwards to make sure I am completely satisfied with my Moore Buick/GMC experience. Thank for all the hard work and look forward to my future GMC purchases. Also my wife has driven my truck for a few days and she is now wanting her own GMC due to the luxury ride of the new GMC 1500 slt. Thanks again and keep up the great way you guys do business. Richard Miller
Oct 17, 2019
Outstanding
Outstanding dealership with highly qualified sales people and service. great trade in deals. The sales people were very knowledgeable on the vehicle and explained all the operations of the vehicle.
Mike Diaz
Sales Consultant
Oct 22, 2019
Patience, professionalism, and persistence!
First Encore Mike Diaz brought up for me to test drive, I wasn't completely sold on. Mike took the time to walk around the lot until we found one that called to me. Wayne came in and out every so often to help try and maximize my savings. Even with the ins and outs of just moving a month ago, they were still able to get me close to where my payments were needed for me to be comfortabl. Their patience when I wasn't thrilled with the first option, was amazing. Their perseverance speaks for itself considering we found the one I loved! Their professionalism is unmatched by any dealership I have dealt with in the past. Do yourself a favor, if you're in the market for a vehicle, go see Juan, Mike, and Wayne at Moore Buick GMC and make it your first and last place you need to go to buy.
Jun 03, 2019
Best dealership all around
The salespeople and managers of this dealership will not let you down! Best value for your trade in and for a purchase of a new or used vehicle. My family has purchased several vehicles from this dealership.
Duncan Stephens
Sales and Leasing Consultant
Mar 06, 2019
he aims to please
have worked with Duncan for many years in purchasing our cars he is awesome caring and attentive and accommodating to our needs THANK YOU Duncan Stephens your awesome
