Customer Testimonials
Service was on time, quick and courteous. Making appointments is easy by phone or by web.
Moore Buick is knowledgeable, friendly, and they provide outstanding customer service. i am looking forward to my next buying experience.
Everyone was very courteous and helpful during my service time Waiting area was clean and comfortable
There are no words to describe the experience we had at Moore… incredible..Outstanding… totally customer focused… friendly! It was so EASY! Can’t recommend them enough! Incredible team!!
I had a very pleasant experience buying a truck from this dealership. All the personnel were professional, knowledgeable and friendly. I recommend this establishment to anyone.
I really enjoy going to More Buick, all the employees are very nice and helpful and the service department is second to none.!
Dropped car off the day before our appointment and they started working on it that afternoon. Derrick Black kept us up to date on the progress of the repair and gave us a firm cost estimate before the actual repair started. As usual the repair was done right the first time. We have never had to bring a vehicle back because a repair was done poorly.
Good folks, good service. Work done as requested in a timely fashion. Provided on going communication.
The professionalism and knowledge of the Moore Buick service team is insurmountable. They take every opportunity to ensure their customers are taken care, and I take great comfort in having my vehicles serviced there.
Excellent service - wait time could be less but I would wait 2 hours for the kind of service I received. So respectful and as a woman this isn’t always the case at dealerships.
I always have great service and get treated like family every time I’m at the dealership.
time was scheduled and performed work was completed on time and explained thoroughly price was right
Great service. Luke sold me a car 20 years ago. Great service then and now.
My family and I have been buying and servicing our vehicles at Moore GMC for years now. I
My family has now purchased over 6 vehicles from Moore GMC. What has kept us coming back is the integrity of the Dealership.
Let me start with a little background, We located the vehicle we wanted on the Internet we called the dealership and spoke to a salesman by the name of Robin Knapp, he took our information and we told him what we were willing to trade , he stated great let me work for you and I will call you back, in less than 15 min Mr. Knapp called me back and explained what he could do we spoke for a few minutes and agreed to each other’s Terms , what made this so easy was the fact that I live over three ...
Less surveys please. X x x x x x x d x d d x x
Great staff Great service had my wife in and out on same day Derrick is the man
I always get good service when I go they have It ready when they said they would
This dealer's maintenance section is outstanding. Great customer service, speedy work and great solutions.
Great buying experience with no headaches. Steve’s personality was awesome. Overall great to work with!
State farm and Gerber were your customers. I was only the victim of a crash and owner of the truck.
Awesome and easy to work with. They work around you and it's obvious that they try and provide the best experience possible.
Always a pleasure! Service team is very attentive and keeps appointment times! Thank you All!
Willing to assist you with any questions or concerns you may have and very courtesy.
The customer area and bathrooms are always so clean. The people working there are nice and very personable.
The care that the service department has for your vehicle is amazing. Dakota the service writer was polite and professional while receiving my vehicle. Derrick stayed to ensure that I was able to pick up my vehicle for work once it was completed and I received my vehicle back clean and smelling good.
Best experience I’ve ever had purchasing a car. Great people to work with and I did it all over the phone!
Service were great had great customer service were greeted as soon as I arrived had oil change within 1 hr
This is a very professional place. Always a good experience here. Very polite and helpful business.
Easiest purchase at a dealership. Steve and rest of staff were very knowledgeable and helpful. Would recommend going too them first
The service was excellent! I appreciate the kindness you are given every time you have an appointment. They are truly professionals.
Great Service and a caring staff! They understand the problem and are eager to fix it once identified.
Great bunch of people jumped right on suv had break and oil change and Derek is the man
Luke, Ryan and everyone else treated me really nice. My wife loved her new Yukon!
The most friendly and best experience ever! I will always work with Moore Buick now
Steve and Paul were awesome to work with once again. This is the second car we have bought from them and absolutely recommend them.
As soon as I arrived for my appointment my car was taken in for my oil change and in good time I was on my way out..Derrick was very polite as usual and made himself available for any questions or requests I may have had...
Excellent customer service. Fast service waiting room clean and ever one is friendly and experienced
We are always pleased with the service we get. We always wait for our car and have never had to wait too long. Derrick is very helpful in keeping us up to date with the needed services.
Dealership is a hard working team, they are courteous and always someone asking while you are waiting for your vehicle if you need anything. Such great people
Matt was exceptional. Process was super streamlined with help from Jeremy. Smooth thorough and satisfying sales experience. Recommend these guys fo sho
I arrived right at 7 am and Dakota handled my business with great care and concern. I appreciate her professionalism and timeliness, along with keeping me informed along the way. Thank you.
Our service experience was very good. Everyone is always helpful and very prompt. We have and will continue to do business with Moore Buick!
I am always pleased with my service experience. It doesn't take to long but I don't feel rushed either. My service person is always very friendly and knowledgeable.
Matt was outstanding! True professionalism and incredible customer service!! A pleasure to work with and was straight forward throughout the process.
My experience with Moore Buick was extremely helpful. I had been looking for a 2021 GMC Acadia for over a month. There were no new ones in the area that could be found. The last time I tried to find my desired car I went back to Moore Buick and Steve Taylor approached me with questions of what he could do to help me. He found what I wanted and within 4 hours I was home with my new car. The dealership and Steve Taylor were attentive to get me a great outcome. Thank you!
Extremely professional environment awesome people no pressure buying experience! Reginald is a Incredible asset to your company what a great guy and most importantly I absolutely love my truck thanks again
Steve was awesome! I will use this dealership in the future, thank you for everything!
I don't see why I need to write 15 words overall good. Go see
The service rep was awesome, He (Derrick) had a can do attitude, he ensured I got the service and support I needed in a automotive crisis. He gave me updates and ensured my wife and I weren't out in the heat without service or support. Which was everything I didn't receive at other places. I had been here once prior with my automotive service needs. This is the second time I have dealt with this rep in a two week period and both times we awesome and did not disappoint!
Moore Buick is awesome. Everyone at the dealership is always so kind and helpful. Service department is wonderful.
This Dealership is the best I ever experienced. From sales to parts/accessories to service. They have the best staff they are all friendly and eager to make sure you are taken care of no matter what department they work in.
Great to work with! Steve was easy to work with and doesn’t hound you while looking at cars. Staff explains the whole car buying process very well so you know exactly where your money is going. 10/10 would buy a car from them again!
Derrick was very helpful. Identified the issue and repair was made promptly. Professional and painless experience.
Great service by Derrick and the entire staff!! I've been using the service department at Moore Buick for over 15 years and will continue to do so with all of my vehicles.
The ENTIRE team was phenomenal with their customer service. Great group of guys and we felt very appreciated during our visit. They really did meet our needs when we came in.
Great service. Thank you. I’m really in the middle of business right now. Sorry no other comments. Have a nice day. Goodbye for now
The staff is friendly and efficient. My vehicle was serviced in a timely manner. I was pleased with the work that was performed on my vehicle.
Usually get excellent service. In and out with little waiting. Working with Rocci and Delors was a pleasant experience and Rocci ensured that I had all the necessary information about my vehicle.
My wife and I enjoyed working with Steve. He was very attentive while we waited for our car to come in. This dealership was extremely honest and gave us the best trade out of a 4 hour radius. Definitely give them a shot.
We always have good service and short waiting time at Moore Buick GMC in Jacksonville N C . This is why we travel to Jacksonville from Wilmington whenever we are in need of service on our 2017 GMC Yukon . We thank everyone for doing an awesome job . We will be back .
Moore Buick GMC is the most wonderful dealership ever! I finally came to grip with the fact I needed to give up my G6 hard top convertible (which I bought from Moore 16 years ago) and Jackie made sure I was well taken care of along with Juan. To a new Era with my GMC Terrain! If looking for a vehicle check out Moore Buick GMC for the best experience ever.
We were interested in purchasing a truck and our trip to Moore Buick GMC was just to ask a few questions and get some information. We were greeted and welcomed by Robin Knapp. He truly took the time to listen to our concerns, wants and needs. He happened to have a truck on the lot that met and exceeded our request. He was professional and knowledgeable. There was no high pressure. We left…with the truck…feeling we had made an excellent purchase and made a good friend. Thank you Robin! You’re the best!
Good friendly customer service, and I would recommend the company to anyone in regards to service or sales. I have purchased multiple vehicles from here and will continue!
Fantastic service. Helped me find a car that fit my needs at a solid price. Very attentive to assist in getting everything settled and following up with the littlw things.
Very professional good listeners an quality Service Anthony listens before he talk and always has compelling response. The service and parts area's a glove white clean
Very professional and knowledgeable of on hand inventory to find the car I wanted. He made the experience as relaxed as possible on a bad day.
My 5star rating represents a 2yr window of fantastic, caring, personal service from and interractions with both sales and service team members I've highlighted here. Sharing chocolates, coloring books, a hot cup of coffee and sound service advice with prompt and consistent communications... how can you go wrong
Not sure what l was looking for when l entered the dealership then the hauler came in with a load of vehicles. One look at the 1500 with cayan red and eco diesel l was hooked. No high pressure sales with this dealer. I was offered a fair trade value on 2015 silverado. Without a doubt when lm ready for another vehicle l will be back.
Steve is totally awesome!! He took the time to listen to my concerns and what I was looking for in a vehicle. He had me sold on the third one we looked at from the test drive!!
The waiting room was filthy ! I was so unhappy about it ! You guys have to do better ! I was the first customer through the door
Always on top of things and won't let you go until you are satisfied ,satisfied satisfied satisfied satisfied satisfied satisfied satisfied satisfied satisfied satisfied
Had my Terrain in to correct problems with the lights and turn signals one week ago. I was assured the problem was repaired. Yesterday, the problems are back unchanged. After leaving my vehicle in the service dept.for two days. I'm not happy.
We are still speechless on how smooth our whole experience went. Thank you, Steve for helping us buy my dream car! I’m one happy wife!
Each time i go there no matter who helps at the desk normally Derrick or Brittney they both usually get me in and out and answer most if not all concerns i have and John Stephens always give me great direction and always willing to help great team all through there
Luke went the extra mile, he brought us our new car to test drive, after we made the decision to purchase he brought all the paperwork to the house. Luke has helped for years- he does a great job taking care of his customers.
Matt was excellent to work with. No pressure to buy, and he worked hard to meet our expectations. Will definitely recommend buying from him. Wayne was also a pleasure to work with. Great experience all the way.
Juanis the Best. Knowledgeable and quick to help. Really helped with paperwork and registration details. Thanks for the great experence! We will let you know how we loke the new ride.
Very professional with quality repair work. Tony was very knowledgeable with the problem the cost and time to complete work. the third vehicle I have purchased from Moore's and have been spoiled with this continous quality treatment.
My service here was done fast and in a timely manner. My service advisor Tony was very helpful and did a great job. Everything was done for a reasonable price.
We were very happy with the service we received and love the truck. Steve would want you to know he is more handsome than Drew. Just some of the good natured humor that will enhance your buying experience.
Steve was extremely helpful in getting me the car I wanted. I already knew which car I wanted before going to the dealership. Steve understood I was on a time crunch and did everything in his power to assist me in getting me the car as fast as possible he was very friendly and easy to work with
Steve I want to thank you for helping us on the trade in with the Trailblazer to the Terrain. I took it to Willington yesterday it rode smoothly
Matt really went about and beyond to get me a good trade in deal and new vehicle. It was such a great experience. Everyone was welcoming.
Easiest car buying experience ever. I would definitely recommend to anyone interested in buying a new/used car. I am in love with my Camaro and our salesman Matt was awesome.
What an awesome car buying experience! No pressure, just helpful friendly service. We didn't just purchase a car we also gained a few friends!
Such great customer service. Matt went over and above our expectations. We are very happy with our new purchase! Thank you to all who helped!
Wonderful service from Mike and the financial team. I would highly recommend to friends and family. I will definitely purchase from them in the future.
Steve Taylor was wonderful to work with in getting me my new truck and everything I asked for in a new ride! Will certainly be looking forward to working with Steve in the future when it comes time to purchase a new vehicle for my daughter.
Mr. Taylor was very attentive to what we needed and provided us with the options that fit our needs and made the magic happen. Would definitely seek Steve out for a future purchase.
Quick and easy experience. Juan was awesome with getting everything set up and showing us other vehicles we may be interested in. Didn’t try to talk us into something we weren’t interested in
Juan Espinoza He is outstanding employee to your business because the his efforts in locating the right automobile for me and my family I decided again to buy from your business because of him in his efforts he did an outstanding job In the beginning of the sale to the end That's why I keep coming back
They were super professional and super helpful to find exactly what kind of vehicle I want and to figure out the best payment options I had!!
The nicest and most well informed people to work with. I already referred 3 friends and my sister Jim Wright is an amazing person all the way around
Steve was great. Ask many questions for the need of the customer. Very helpful in helping me as I am waiting for my car from Moore Buick. They provided a shuttle and/or a loaner vehicle for the time being to help me during my current day. They made sure the car is in top shape and condition. Very impress! To everyone that helped me in this transition, I thank you! Keep the truth and honest that you have going!
MOORE BUICK is great place to buy a car and they have a great service dept. I had a bad battery. Service dept. worked me in and put a new one in all so they changed my oil and rotated my tires which was due. All the staff gave me great service!
Matt was wonderful. He was knowledgeable about the vehicle. I started looking for a Yukon a month ago, I have spoken with 10+ salespeople. All professional but Matt delivered the goods with a great personality and professionalism. I would call Matt for any GM vehicle. Jeremy in finance was also great! He is professional, knowledgeable, and personable. They didn’t take hours as other dealers have. Moore’s is the best!
Best service I have ever had. Thanks for the great job. Moore's is a true professional dealership. I will send all my friends to buy from you. Dan Best
I found the type of car I was searching for at the Moore Dealership. The car was there as advertised and looked in good shape for a 2015. Robin Knapp, our salesperson, was very supportive of allowing myself and my mechanic to check the car out completely. A test drive proved that the car, a 2015 Subaru XV Crosstrek, seemed to be mechanically sound and the interior and body were clean and sound. Despite some issues with the undercarriage and exhaust system (from the previous owners lack of attention and location) we were able to negotiate a deal acceptable to me and ...
Leave Us A Review
