Customer Testimonials
I was truly impressed by the ease and simplicity of my business with Moore Buick. Juan and Matt never played any of the standard dealership back and forth games that are typical of most dealerships. Instead, they were straightforward and handled my purchase with the absolute minimum time that I needed to be at the dealership. It was a great experience
Had a fantastic experience with Juan and the whole team at Moore! No pressure, and truly cared about making the right deal for us. They have definitely earned our future business!
Kendra Marshburn was amazing to work with! She was incredibly kind, patient and persistent working with us to make our perfect truck happen at the perfect price! Thank you so much Kendra for all your help!!
I have been doing all business with MOORE Buick since I moved to Jacksonville. Now that I have returned, buying another vehicle was a no brainer on where to shop . The best deal and it’s like working with family. Thank you guys for helping us.
Very friendly and professional. Made my wife and I feel as if we were with a friend.
To General Manager,
I was in this morning @745 am 3/30/26. This started with fan running all the time and steering assist light coming on. The advisor came out told me Thermastat was stuck.And told me it would be $1,148 to repair. And it would take a couple hrs. Then at end of fixing it they charged us $849 LABOR. I got home looked over again receipt to make sure. And I call John Gibson, he told us that they charged us for 4 hrs and only took them 2 hrs. We are hardworking ppl and this is just Ridulous Charges and bought and paid ... Read More DealerRater - Mar 30, 2026
Outstanding response from both Kendra Marshburn and Juan Espinosa on my out of state purchase of a 2024 Chevrolet Silverado. Both Kendra and Juan provided prompt and professional response to my initial inquiry and followed up with a seamless and concise transaction.
This will be my 3 vehicle that i have purchased. Juan has been my sale rep for the 3rd time. Awesome person to work with.
Very good. Way better than your average dealership experience. Would definitely look here for any future car purchases
Thought it was gonna take 5 hours to buy a car only took about 2 hours you guys are great!!
Pleasant experience. Appreciated the extra effort from the finance team. Juan Espinosa was professional and informative.
I had an amazing experience. Huge thank you to Juan and Matt. Drove 1.5 hours and they had everything ready! Great deal and great team.
I spent a few weeks searching all the local dealers for a used truck and can confidently say the best experience was with Moore Buick GMC. I'm happy to say they found me the perfect truck which wasn't even on my radar. My experience at Moore was so good I would be leaving a 5-star review even if I didn't buy a truck here.
Blake was amazing to work with, and despite my schedule with the kids and work for the past two weeks, he was always available and helpful whenever I called or dropped by the ... Read More DealerRater - Sep 18, 2025
These guys are absolutely amazing Juan and Tyler are like gods amongst men who they should probably clone!!
went in for brake pads, was advised problems was rotors not pads, asked about turning rotors, Allen strongly recommended replacing all rotors. after some questions, i agreed seemed the cost of the rotors was less then the labor and total cost was obviously much higher than expected pad replacement.
at time of payment Dakota told me credit cards added fees, i was not told that anytime before and was not able to prepare and bring a check. was also told there were no type of discounts, including military discount. the service ended up costing much more than anticipated with no ... Read More DealerRater - Sep 12, 2025
What a real pleasure dealing with the professionals at Moore GMC. Juan was /is tops ! Never any pressure, so polite and caring! Highly recommend
A special thanks to Juan for his professional support with my purchase He made everything work even took the time to program my phone to operate my car. Again, thanks !!!
Juan was great at finding the best deal. Everything was handled quickly and professionally. Extremely happy with my Yukon purchase.
This was the third vehicle I have purchased from Moore GMC. Juan was a pleasure to work with! He was knowledgeable about the vehicle I was interested in. He worked hard to make the deal. Most importantly to me, he was not pushy. Great experience overall.
Highly recommend this dealership, and Juan Espinoza! Juan has helped us several times, find exactly what we were shopping for. Straightforward, no pressure or sales gimmicks.
Omg there isn't words to describe how wonderful Juan and the team were! There were so welcoming to my daughter also! They worked with our budget and found the best car for our growing family
We’ve been customers for some years now and have always been extremely happy and very well taken care of! Thank you again Yuan for everything!
Great buying experience in and out no wasted hours. Juan was very informative and helpful. Highly recommend.
I have had the best service every time my car has been seen. Thank you
Juan was exceptional in helping us out with finding the vehicle we were looking for. Made sure the vehicle was detailed and ready for us to pick up.
The best dealership I have ever bought a vehicle from! My salesman Juan is terrific and very knowledgeable. Everything was very straightforward as far as the price and financing and the service with everything was excellent
Juan is great as always and always helps us through the whole car buying process! We have bought cars from Moore Buick for years and I have never had a complaint. They always give great service all around. And Juan always makes sure you will get a vehicle that fits your personal and financial needs.
Juan is super knowledgeable about the vehicles he's selling. He made the entire buying experience much more enjoyable. Moore Buick is lucky to have him on their team. Highly recommend him and Moore Buick GMC
Fast and easy. No xx transaction overall it was a great experience. I would definitely recommend Juan as a great sales agent!
Juan & Matt are the BEST! The greatest experience all around with Moore GMC from start to finish!
Enjoyed working with Matt and Juan. The deal and delivery experience were good. Looking forward to the service dept experience.
Received a fair deal. Gave me a good amount for my trade in and it was hassle free. Good people work here and they have a great selection! Will be a continued customer!
Juan was spot on a perfect host and representative of the dealership. Made my truck purchase a great experience.
Juan Espinoza gave us great service and a wonderful experience with your dealership.Today. Thank you so much,
We recently bought a 2019 Subaru from Moore Buick GMC. Our experience with this dealership was very positive beginning with meeting Robin and finishing our buyer's experience with Juan Espinoza. Everyone was kind, friendly and very professional. We could not have had a more positive experience. We would highly recommend this dealership for either a new or used vehicle.
Great, friendly, quick service and great prices. Always a pleasure taking my truck to Moore Buick GMC and would recommend them to everyone.
Easy to deal with from start to finish Robin was great and I will deal with him again when ready
This was by far the best car buying experience I've ever had. No nonsense and very efficient
Wonderful, prompt and friendly service. Greatly appreciate the professionalism and also the ability to drop the car off after hours the night before the appointment.
Easy to make the appointment, Very clean lounge area, and service staff keep me well informed. Service staff are awesome, and professional.
Moore's service department has kept me a loyal customer for 7 years. While the sales department was wonderful both times a purchased a vehicle, the service department is THE best in Jacksonville. I absolutely trust them to service my car with honesty and integrity and without pressuring me to do repairs or get add-ons just to make a buck. Appointment times are kept and I am typically in and out in a reasonable amount of time.
Good dealership,just have a problem with vehicle they havent been able to solve yet
Dakota always makes service at Moore Buick GMC a great experience. Super easy drop-off and pick-up is a nice convenience.
Everything was done correctly and staff was very happy and friendly, it did take several hours for a simple oil change and tire rotation but things happen and I will definitely be back
Great service department. They do an outstanding job with all my service needs. I highly recommend.
Dakota took care of me, as always. Process was smooth, easy and quick. Will be coming back.
Great customer service. Always keeping me informed of the services being performed on my vehicle.
This dealership always meets our expectations with quality service and excellent customer service!! I highly recommend for all of your needs.
Brought my car in for oil change and tire rotation. Didn’t know there was a recall that needed to be taken care of but I was called and told about that asked if it was ok to complete that as well. All done in a timely manner, very pleased with service done on this day.
All the people that were great, very knowledgeable and polite get you in and out.
In a world where it seems that so many people just don’t seem to care, from my first conversation with Jackie to the quick review of my trade vehicle by Nathan to the personal delivery and TWO hour tutorial by Juan this was a unique and top notch experience. Very Pleasant.
Customer service was very professional and helpful the place was nice and clean would recommend the dealership
We had a good service with no problem getting in and everybody was excellent and trying to get us waited on and kept us informed and I’ve never been so informed about anything to do with my car in my life! It was wonderful! My husband took my car but next time I will take my car also and feel comfortable doing it. The staff is great.
always willing to help you knowledgeable friendly customer service keeps customer informed of progress of service.
We like the service. We can always get an appointment in a timely manner. The service people are always friendly and helpful.
Juan Espinoza was a pleasure to do business with. This is the third truck I’ve bought from him. He is very knowledgeable about the trucks and super helpful willing me through the whole process. I imagine if I buy another vehicle one day it will be from him.
Great service. Went in knowing what I wanted. They had just received the truck I was looking for but in a different color. I was told to go home and build one through the website and print off paper work. I then decided to just get the truck from the lot.
Process to purchase our new Yukon XL was very easy. Moore Buick was very professional and fair on the transaction.
Always great service and great people. Emily did a great job keeping me informed and Jennipher was a pleasant to talk too.
All parts of the transaction went well. I got what I wanted for the most part
Friendly staff. Great interaction of discussing anything that needs to be done. John and Jennifer were great to work with.
I have been utilizing this dealership for over 15 years. Knowledgeable staff and excellent customer experience. Highly recommend for your purchase, lease, and vehicle maintenance needs.
Great customer service. Friendly employees. Easy to schedule an appointment. Waiting room nice and clean.
I paid for the installation of the front license plate and it was not installed. The right front spring was not installed properly by GMC. The repair was accomplished by a local Chevy Dealer.
Dakota is friendly and efficient. The service was fast. The work was done professionally and results effectively communicated.
Always an awesome experience scheduling and taking my truck in for service at Moore Buick GMC. Calling or using the online appointment request I like how easy it is. Emily is an awesome Advisor always keeping me in the loop relaying what the techs recommend. Scott assisted with redeeming my reward points towards my service cost and made it an easy process when picking up my truck.
Great experience as always. Dakota is a pleasure to work with. She always keeps me informed.
Very courteous employee. Emily was right in the know about how long my car would take for an oil change & state inspection. Had no problems. !! Happy customer
Great dealership for all my vehicle needs. The staff is great in the service department.
Very friendly upon my early arrival, the service was completed in a very timely manner.
When I bought my used Didge 1500 custom pickup there wasn't time to get it detailed and the following week my schedule just didn't allow for me to get it in. I was working with my sales rep Robin Knapp and he was understanding and we were able to get it in the next week. Thanks Robin for all your hard work and dedication to your customers. SemperFi KJ
Great ,fast, breath of fresh air .very professional. I would recommend them to all my friends and family!
Our purchase was personal and seamless. We love our new truck and feel confident we received a great deal.
Friendly, informative, not pushy, patient, not pushy, respectful, relaxed atmosphere with attention to detail. Overwhelmingly pleased with the entire experience from start to finish. Before going out of the local area; we would recommend this dealership to friends and family.
This dealership was professional from the start. Overall it was a great experience. I am extremely satisfied!
Always a great experience with such a friendly and knowledgeable staff. Never a bad experience with any of Moore's departments including sales, service and parts.
Went in recently and had the rear brakes and rotors replaced. Alan kept me informed during the whole process. The Service Dept. as a whole, are the best in Onslow County.
I was able to get an appointment very fast. My car service was completed very quickly. Allen was very helpful.
Was told upfront with what the problem was and needed future concerns about my car.
just awesome, so great that my neighbor came and bought a truck as well the next day.
Emily was amazing. Customer service is clearly the top of her priority list. She always ensures my questions are addressed to satisfaction, and she has the best attitude!
Great customer service. Steve was very helpful. Was able to answer questions we may have had.
Great service on my 2023 Chevrolet Tahoe. Will return for continued service at the service department.
As usual, the service was provided professionally. The personnel were very friendly and helpful. Great dealership.
Best service center in the town of Jacksonville. Would not take my truck anywhere else.
My wife had to take her car in for service and then back due to engine light came on. They diagnosed the problem in a very short time. She was happy and ready to drive
I had a flat tire. I had changed to the spare on the road and placed the flat in the bed of the truck. Not only was the tire repaired and placed back on the vehicle, but the spare was also placed back in its holder and my jack and tire tools were secured back under the seat for me. Emily also followed up with an email to ensure everything was okay. This attention to detail demonstrates exceptional professionalism. I thank you for your help.
DID NOT HELP OUT WHAT SO EVER! LEFT FRUSTRATED! BECAUSE I KNEW THE WORK COULD HAVE BEEN DONE AT YOUR SHOP TO REMOVE A BOLT! WAS TOLD TO WELD A NUT TO THE BROKEN BOLT! BULL HOOKIE! I WENT SOMEWHERE ELSE TO GET THE BOLT REMOVED AND IT WAS AT ALOT CHEAPER PRICE
Pleasant staff kept me informed. Worked hard while short staffed. Will visit again when service is needed
Amazing customer service. Dakota Sinks keep me updated throughout the time my truck was in service. She definitely needs to be promoted to a managers position.
Dakota is friendly and knowledgeable. The work was completed in timely fashion. The results were effectively communicated.
The service is always quick and the techs are friendly and courteous. My Terrain is in good hands with them!
Gave called this dealership everyday for 3 days and I’m supposed to get a call back to no avail
Had a fantastic experience trading and buying a vehicle. We worked with Steve, who was friendly, courteous, and knowledgeable. We are very happy with our Moore car trading and car buying experiences.
I would'nt deal with anyone else. They are always fast and efficient with smiles on their faces and willing to help. Everyone's friendly and professional attitude gets the job done ! Thank you all !
Service department is very friendly and professional. I have taken both my vehicles here for service and I have no complaints.
Wonderful people all were to friendly and nice! Juan so helpful with all instructions about the Acadia.
The best dealership I’ve ever dealt with in my life, very professional and courteous, always puts the customer first. Highly recommend
As usual it was outstanding both customer service and service department. This is my 5th car purchased there
Everyone was very nice , the waiting room was very comfortable and also had complementary coffee with water which was very nice ! and they got everything done in a timely manner!