Customer Testimonials

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DealerRater Aug 5, 2021

Wonderful service from Mike and the financial team. I would highly recommend to friends and family. I will definitely purchase from them in the future.

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DealerRater Aug 4, 2021

Steve Taylor was wonderful to work with in getting me my new truck and everything I asked for in a new ride! Will certainly be looking forward to working with Steve in the future when it comes time to purchase a new vehicle for my daughter.

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DealerRater Aug 3, 2021

Mr. Taylor was very attentive to what we needed and provided us with the options that fit our needs and made the magic happen. Would definitely seek Steve out for a future purchase.

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DealerRater Aug 1, 2021

Quick and easy experience. Juan was awesome with getting everything set up and showing us other vehicles we may be interested in. Didn’t try to talk us into something we weren’t interested in

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DealerRater Jul 30, 2021

Juan Espinoza He is outstanding employee to your business because the his efforts in locating the right automobile for me and my family I decided again to buy from your business because of him in his efforts he did an outstanding job In the beginning of the sale to the end That's why I keep coming back

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DealerRater Jul 29, 2021

They were super professional and super helpful to find exactly what kind of vehicle I want and to figure out the best payment options I had!!

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DealerRater Jul 29, 2021

The nicest and most well informed people to work with. I already referred 3 friends and my sister Jim Wright is an amazing person all the way around

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DealerRater Jul 29, 2021

Steve was great. Ask many questions for the need of the customer. Very helpful in helping me as I am waiting for my car from Moore Buick. They provided a shuttle and/or a loaner vehicle for the time being to help me during my current day. They made sure the car is in top shape and condition. Very impress! To everyone that helped me in this transition, I thank you! Keep the truth and honest that you have going!

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DealerRater Jul 28, 2021

MOORE BUICK is great place to buy a car and they have a great service dept. I had a bad battery. Service dept. worked me in and put a new one in all so they changed my oil and rotated my tires which was due. All the staff gave me great service!

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DealerRater Jul 25, 2021

Matt was wonderful. He was knowledgeable about the vehicle. I started looking for a Yukon a month ago, I have spoken with 10+ salespeople. All professional but Matt delivered the goods with a great personality and professionalism. I would call Matt for any GM vehicle. Jeremy in finance was also great! He is professional, knowledgeable, and personable. They didn’t take hours as other dealers have. Moore’s is the best!

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DealerRater Jul 25, 2021

Blake and the Moore Buick GMC team were wonderful! Made the car buying experience stress-free and easy! I would definitely recommend Moore Buick GMC to those looking to buy a vehicle.

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DealerRater Jul 24, 2021

A little tough in negotiations when trading in my Ford for a new Canyon. We got the deal through. They sprayed in a protective liner as part of the deal. Steve was very pleasant to talk to and professional.

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DealerRater Jul 20, 2021

Steve and Paul were absolutely wonderful to work with! everyone there is so nice and willing to help! Amazing people to deal with and we appreciate it.

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DealerRater Jul 19, 2021

Always a great place to go to for loyalty and honest customer care. Not many dealers with a friendly staff like Moore Buick’s. Thank you Luke 👍🏻

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DealerRater Jul 19, 2021

I was highly impressed with staff here at Moore Buick. Steve was Professional fast and very helpful. I highly recommend Moore Buick. Thank you for you service.

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DealerRater Jul 19, 2021

Working with Steve was amazing, he kept the car buying process fun! He allowed me plenty of time to go over the purchase and didn’t make it feel rushed. He was knowledgeable and answered all of my questions. One of the easiest car purchases I have ever had.

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DealerRater Jul 18, 2021

Excellent buying experience. Friendly people, very knowledgable salesman. Juan was so very pleasant to deal with and answered all our questions and concerns. I would highly recommend him to anyone interested in buying a vehicle. Wont buy from anyone else. Beautiful, clean dealership!! Great experience! Five star dealership and five star salesman. 😃

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DealerRater Jul 14, 2021

Absolutely loved Steve he was the best!! He was very detailed and was able to handle all my demands to a T!! Thanks Steve much love!! We most definitely with be using Steve and Moore’s in the future!

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DealerRater Jul 11, 2021

Steve let us drive all the vehicles we were considering to purchase. He was very patient and put up with two kids who were less than happy to buy a car.

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DealerRater Jul 10, 2021

This was, by far, my favorite car buying experience. We checked out various makes and models at several dealerships, and this one was the most accommodating, welcoming, competent, and caring. We ran into several disinterested, entitled, arrogant sales reps and managers at other dealerships from New Bern to Wilmington. Steve was a calm in the middle of several storms we were dealing with, and even fixed a flat on our other car while we were signing paperwork.

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DealerRater Jul 6, 2021

Easy to work with and took the time to listen to what I needed. Would buy a car from these guys any time. Great staff.

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DealerRater Jul 6, 2021

Robin Knapp made it happen. This guy was the perfect outstanding example of a salesmen. He did not pressure me and was great. This is the kind of service that is expected amongst all sales men.

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DealerRater Jul 3, 2021

Unable to fix airbag recall issue despite two previous visits. dropped vehicle off for first service at 0700. Went to pick up at 5 pm and it still wasn’t ready. They did pay for first service and always give me a loaner when I drop mine off. Service writers are courteous and friendly

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DealerRater Jul 3, 2021

Very easy to do, simple in and out made my wifes day!!! Steve was very patient and understanding. I would do this again when i get a truck which might be very very soon!!

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DealerRater Jul 2, 2021

All of the people at Moore Buick GMC are friendly and courteous and easy to deal with. Their Service Department is professional and well informed.

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DealerRater Jul 2, 2021

they are very friendly and courteous and seem to know what my cars and trucks need , I have known Jackie and Charles and John for a number of years and they are always eager to help.

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DealerRater Jul 1, 2021

Excellent service from the salesman Mat Cisneros. He is very professional and treated my wife and I very well. He informed us about options for maintenance warranty information.

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DealerRater Jul 1, 2021

We are long time customer been a customer since 2006. we have always been well treated and received Excellent service. All of the people we have dealt with have been considerate an very professional R>J> Filloon is one of the best.

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DealerRater Jul 1, 2021

Pleasant professional. Purchased my truck used here and will continue to have our vehicles serviced here. Purchased both vehicles here used and from sales to service has been a pleasant experience

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DealerRater Jul 1, 2021

Mike and Steve did an OUTSTANDING job in handling my car buying experience for the 5th time at Moore Buick GMC! Best dealership in Jacksonville! If you need a car, truck or SUV go to Moore Buick GMC and they will treat you like family and give it to you straight...no wasting your time! Just good people and great experience!

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DealerRater Jun 30, 2021

I had a great experience at Moore Buick and Mr Tyler was excellent at his job. Never had a simpler buying process.

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DealerRater Jun 30, 2021

Steve was the best very patient and trustworthy. Definitely going back in the future. Best experience with buying a car so thankful I choose Moore Buick

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DealerRater Jun 30, 2021

Ms. Dakota and RJ Filoon did a great job of communicating and "listening" to my concerns. My GMC Yukon XL was taken care of and more! I always feel great when RJ Filoon is involved. You better make sure to take care of him and keep him on staff as long as you can.

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DealerRater Jun 30, 2021

Staff is friendly and knowledgeable. Time management Seems to be challenging. Car in shop at 9am. Received update on parts need at 1 pm. Didn’t get car till 5 pm. Had they addressed the car closer to when it went into the shop, I wouldn’t have had to wait till 5pm to pick it up.

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DealerRater Jun 30, 2021

I always have a great experience with the dealership whether it is with the sales staff or the service department! They are very friendly, knowledgeable and professional.

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DealerRater Jun 30, 2021

I'm driving my fourth car from Moore Buick. They have done an excellent job taking care of every one of them for me. It's like taking your car to the doctor. That's how particular they are. Never a worry.

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DealerRater Jun 30, 2021

Service department staff was very friendly. Derrick was very helpful and made sure all of my questions were answered and maintained communication throughout the day.

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DealerRater Jun 30, 2021

A very good experience. Good price. Friendly and professional. Would recommend the dealership to family and friends. The time spent was a bit long due to a technical printer issue on the documents but did not affect our decision.

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DealerRater Jun 30, 2021

Friendly, helpful and thorough service department. Matt was very helpful when we looked at purchasing the vehicle. We highly recommend Moore Buick GMC. In a tough market, Moore GMC was incredible to work with.

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DealerRater Jun 30, 2021

Excellent service department! We always are treated like family and have always received the absolute best care from Moore’s service department. Highly recommend them!

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DealerRater Jun 30, 2021

The experience was great from beginning to end with every person encountered. I appreciate also the confirmations re time of the appointment prior to the service.

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DealerRater Jun 30, 2021

Quick fast service, very dependable service department. I have never had a problem making appointment or getting whatever I needed done to my vehicle and on time

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DealerRater Jun 30, 2021

Service Department is always super helpful going out of their way to deal with warranty claims while providing amazing customer service incl. their shuttle service.

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DealerRater Jun 30, 2021

Very attentive and I appreciated the low pressure sales approach.

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DealerRater Jun 30, 2021

Didn't have an appointment. Stopped in with a battery issue. They able to fit in their schedule. They analyzed the issue and found that my battery had a bad cell. I purchased a new battery, they installed and I was on my way. Total time was about 40 minutes. Professional and friendly staff.

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DealerRater Jun 29, 2021

👍🏻 Like the people here. Plus buying local is a plus to me. Have done business in the past and always the same courtesy and respect.

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DealerRater Jun 29, 2021

Awesome at first kind of turned sour. Something going on in the service department. Within 500 miles (less than their 30 day guarantee) I started to have transmission issues and a rough idle. Turned in the truck twice and “nothing” was wrong. You can’t always just hook a computer up to rely on certain issues, it takes someone to dig to find out. They don’t want to dig. Or they just don’t want to pay for repairs. Other than that (pretty massive deal) the people seemed genuine and the facility is nice. The service to sales and sales to ...

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DealerRater Jun 29, 2021

Everyone is polite and helpful. They do excellent work. Very professional.

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DealerRater Jun 29, 2021

Great service from wall the staff. Reginald was professional in his presentation and very helpful in getting me the deal I wanted.

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DealerRater Jun 29, 2021

When I bought my new truck, I wanted some accessories installed that were not in stock at the dealership. The parts department ordered the parts and notified me when they came in. I was given an appointment for the next day and the parts were installed quickly ant I was on my way. Very friendly parts and service departments. provided quick and efficient service. Happy customer!

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DealerRater Jun 29, 2021

Always great personal service. This is my 5th truck from Moore's. I keep coming back because they are the best!

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DealerRater Jun 29, 2021

Excellent customer service! Was able to get me in my new truck at a great price.

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DealerRater Jun 29, 2021

On time and professional. Always understand my service needs. Communication it good and wait area is nice. I’ll be back for all service needs.

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DealerRater Jun 29, 2021

Great service! I live my GMC team and would recommend them to others. All maintenance and even the buying process was awesome. Thank you gmc

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DealerRater Jun 29, 2021

It was good but I thought I had a maintenance plan I bought when I bought this truck. I had to pay for the oil change and tire rotation which I thought was covered.

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DealerRater Jun 29, 2021

Service was great. Showed up and was guided where exactly to go. Fixed my aliment and was fast and easy. Would recommend and would come back for anything done for my truck.

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DealerRater Jun 29, 2021

Always quality and prompt service. Friendly knowledgeable people. Customer for 3 yrs. now and I have never had any issues. I will continue to use the service dept.

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DealerRater Jun 26, 2021

Our experience was a pleasant one. Lots of laughs had with Steve and Jeremy

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DealerRater Jun 25, 2021

Luke Troscliare is by far the best! He will shoot you straight, and will always treat you right.

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DealerRater Jun 24, 2021

Excellent service! Very welcoming, quick and easy! Robin Knapp did a great job getting me into the car I wanted and loved. Very knowledgeable!

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DealerRater Jun 22, 2021

Steve made the car buying experience easy and gave me so much valuable advice. In other words he was AMAZING.

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DealerRater Jun 19, 2021

Dealership was a great experience. Steve and the rest of the people working there were perfect from strat to finish. Would definitely recommend to anyone looking for a new vehicle

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DealerRater Jun 13, 2021

Love my new car, Steve worked with me through the entire process from start to finish. Car was delivered in perfect condition, great customer service throughout.

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DealerRater Jun 12, 2021

Second vehicle we have bought from Moore Buick and absolute best car buying experience we’ve ever had. From the time we came in to the time we signed papers took under one hour. Steve Taylor and the moore boys staff are 10/10 recommended. Will never buy a vehicle from anyone else

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DealerRater Jun 11, 2021

Steve Taylor and the whole Moore Buick GMC team was phenomenal to work with, they make sure you get what you are looking for. I will definitely recommend these individuals to who ever is looking to purchase a new or pre owned vehicle. Top notch customer service!!!!

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DealerRater Jun 10, 2021

They’ve done it again ! In love with our new baby #BigRed Happy Wife Happy Life !! Thanks so much we look forward to comfortable family trips now

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DealerRater Jun 9, 2021

I have been working with Steve since February. I have been looking for a truck. He kept me up to date with used trucks that came in that I might like. I finally got a used Ram 2500 in that was what I was looking for. He went above and beyond to make sure I got into it. Definitely recommend buying from him.

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DealerRater Jun 8, 2021

Blake made the car buying experience very smooth, he is a very nice and kind person. Best car sales person I have dealt with. The finance manager was also very nice, got us to a deal that we could agree too.

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DealerRater Jun 8, 2021

Juan has always been a great salesman. He takes the time to understand our needs and wants, then finds a vehicle that matches everything we are looking for in a car. I would recommend Juan to anyone looking for a vehicle.

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DealerRater Jun 5, 2021

My first time buying a car went very smoothly! Robin was amazing. He was very knowledgeable and honest! Will definitely be back for future car needs.

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DealerRater Jun 3, 2021

We were impressed with the dress code immediately as not much beats a pressed shirt and tie. It speaks professionalism. Everyone we spoke with was friendly and polite and the building was neat and clean. I would recommend this dealer over any others in the area.

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DealerRater Jun 3, 2021

My first experience at Moore Buick GMC went beyond expectations. Steve created a no pressure environment where all my questions were answered. If you are in the market for new ride, Steve and Luke can make it happen!

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DealerRater Jun 3, 2021

Steve was very professional and made the process very smooth. I enjoyed working with him and will be sending someone his way! Thanks Steve! Also thanks to Ryan!!

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DealerRater Jun 1, 2021

This is the 4th vehicle we have purchased from Moore. We could not be more satisfied. They are not your typical car dealer and work with you to get to a comfortable place. Highly recommend them, especially Juan Espinosa!!!!

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DealerRater May 31, 2021

Matt was very helpful, I usually dislike being at a car dealership. Our vehicle search was easy and enjoyable. My next purchase will be with Matt.

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DealerRater May 28, 2021

Robin came through in true Moore fashion. Robin Knapp, David Smoak, and Jeremy (finance) made the purchase simple and quick. My wife loves her new Buick Encore GX

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DealerRater May 28, 2021

From. The first call to the dealership until my purchase was complete I was their priority. Both Matt and Juan are awesome. I will be glad to recommend this dealership and these sales professionals to my family and friends. Thank you again for a pleasant experience. Jimmy Riddle

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DealerRater May 28, 2021

Steve is the bomb.com !!! He was very helpful, he went above and beyond while taking care of all my needs. I left feeling extremely satisfied with my purchase..

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DealerRater May 27, 2021

We have been buying vehicles from Juan for years he is very knowledgeable and just a great guy to work with. Moore GMC and Juan made the buying process very easy.

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DealerRater May 25, 2021

Very informational salesman. Worked with us to get exactly what we wanted and was very honest with his opinions. Both the salesman and finance personnel were extremely helpful.

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DealerRater May 21, 2021

I worked with Robin who was up front and honest. He didn’t waste time and ensured I understood all the numbers and details of the deal. I will work with him in the future. He is professional and honest. I worked with Paul in finance who extremely knowledgeable and made the paperwork painless.

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DealerRater May 20, 2021

My experience with Moore Buick GMC has been outstanding. I purchased 2 GMC Sierra trucks within 1 year and my experience with Steve Taylor for both purchases was nothing less than superb. Steve made the entire experience of purchasing and eventually trading up to a newer truck extremely easy and painless. His professionalism and knowledge of GMC products made my decision to purchase my GMC trucks a no brainer. Steve put both me and my wife in a comfort zone that made the purchasing process extraordinary easy. Steve is truly a straight shooter, did not put any pressure on us and went ...

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DealerRater May 19, 2021

This is the 4th vehicle I’ve bought from Moore Buick and they have such a fair, seamless, and easy process to get into a new vehicle. Their sales and service departments are unmatched.

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DealerRater May 19, 2021

Service was great! The sales person Ted was very nice and knowledgeable about the Truck I purchase. This is my first truck I love it.

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DealerRater May 18, 2021

Outstanding service! Sales manager and Juan got the deal done within my parents budget. We will purchase a vehicle from them again. A very reputable company

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DealerRater May 17, 2021

The salesperson was very polite and he helped us to get our new vehicle. Great dealership!. It was a great experience. We really enjoyed it.

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DealerRater May 15, 2021

Steve is awesome!! I will not buy a car anywhere else! Steve was patient and concerned with my needs. Great guy and represents Moore Buick very well. This dealership should be proud Steve represents them very well. Thank you Steve.

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DealerRater May 15, 2021

The sales staff is friendly and helpful. They made the whole truck buying experience pleasant. The salesman was knowledgeable and was able to answer any questions that I had.

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DealerRater May 12, 2021

Robin Knapp was not an overbearing salesman. He allowed me to look over the lot without questioning what I was looking for. A very down to earth gentleman who was willing to test drive the entire lot if need be. The price the dealership offered me for my trade in was fair as well. Once we agreed upon a price the whole process went very smooth. I asked to keep an aftermarket stereo from my trade in and they even helped me take it out! ( Scott ) was a pro and literally did all the work to get my components out. ...

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DealerRater May 10, 2021

Steve and everyone at Moore Buick GMC were absolutely amazing to work with. I couldn't have asked for a better team to help with my buying process and getting me into the car I love!

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DealerRater May 10, 2021

None better than Steve Taylor and the entire team at Moore Buick! They Were Pretty Amazing And Made The Process Easy, Thank you for Mazda 3! No better service, no better deal!

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DealerRater May 8, 2021

Thanks Steve and team for providing a smooth and timely purchase process. Thanks for taking the time to answer all our many questions. We appreciate your help!

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DealerRater May 5, 2021

Moore Buick is the best dealership in the area. They always seek their customers best interests with care and honesty.. Luke Trosclair is a consumate professional. He always makes us feel like family.

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DealerRater May 2, 2021

Thank you to Steve and the team for guiding us through the purchase of our new vehicle with great professionalism and no pressure. We appreciate you all!

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DealerRater May 1, 2021

Great experience and funny! Enjoyed the time with Steve and his expertise knowing his vehicles ! If you need a good salesman, Steve is your man - curt & chris

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DealerRater Apr 29, 2021

None better than Luke Trosclair and the entire team at Moore Buick! Thank you for another awesome GMC truck! No better service, no better deal!

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DealerRater Apr 29, 2021

Matt was very nice with a great sense of humor! Had a great experience. Thank you for listening and working with us to get a great deal.

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Cars Apr 28, 2021

Best service I have ever had. Thanks for the great job. Moore's is a true professional dealership. I will send all my friends to buy from you. Dan Best

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DealerRater Apr 27, 2021

Listen if you are looking to purchase a new or use vehicle Moore Buick GMC is the place to start. Do to the fact there is a salesman here name Mr Luke Trosclair. This gentleman is AWESOME!!, and he takes pride in his profession providing you with great service and is extremely helpful with any questions you may have, believe me when I say this Mr Luke know his STUFF!! Luke was a pleasure to work with when making my choice. So come on down or up and give Mr Luke the opportunity to help you with the perfect car ...

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DealerRater Apr 25, 2021

Matt Cisneros was AMAZING!! He was very helpful with finding me a vehicle I could afford. He took his time talking to me about my finance options. I haven't purchased a vehicle in along time. Very blessed to have Matt as my salesman. I will be going back to see Matt as long as he works. Moore Buick's team was so friendly and treated us like family. Thanks

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